[Resolved] Nokia India — Lumia 720 touch pad out of stock since 1 month

nverma18

Address:

Khordha, Odisha

This is regarding my service request number : 1-[protected]. I bought Lumia 720 on Nov 2013 after few months the touchpad used to stopped working suddenly and since March 2014 my device touchpad is not responding at all. I went to Nokia care Bhubaneswar (3 branches) and got the same answer from all that "device display needs to be replaced and it will took 1-2 month since Lumia 720 part is out of stock." Then i went to kolkata and checked their and got the same ans. I am not able to use my phone from past 1 and half month and its a big pain for me that still nokia care is giving me the same answer that they have no idea when they will have the part in stock. Please help me out here.

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Aug 14, 2020

Complaint marked as Resolved

Nokia India customer support has been notified about the posted complaint.

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Comments

nverma18

I have emailed my information to [protected]@nokia.com.
Please help me here..

Nokia India Customer Care

from Gurgaon, Haryana

Verified Support

Hi,

Sorry to hear about your experience. Please write to us on [protected]@microsoft.com and provide us with the following details:

1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint
5. Job sheet Number
6. Care Centre location
7. Is the device with Care Centre - Yes/No

We will have someone from the team connect with you.
Please mention your name on subject.

Do include the complaint link in order to speed up the process.

Thanks,
Microsoft Team

We would like to inform you that we are changing our contact email address to [protected]@microsoft.com. Would request you to please write to us at [protected]@microsoft.com going forward.