Nokia India — Mobile is not repaired or replaced yet

Address:

Kolkata, West Bengal

I have purchased a Nokia or Microsoft Lumia 535 DS BLACK from” Spice Hotspot” on 13.01.15 . On 17.01.15 suddenly I found my mobile is got black screen issue. So I went to Nokia priority center & submitted my mobile to Anmol Electronics (Service) in Kolkata on 17.01.15 after 5 days of purchasing. The Service Center took my mobile and gave a target delivery date of 31.01.15. It’s been 27 days now & I haven’t got my mobile yet. I am also not getting any support from Nokia helpline/care /Service Center despite of the fact that this matter has been escalated internally. I don't even remember the number of times I have followed up on this case through calls at the service centre and at the helpline but nobody seem to be bothered. It’s really annoying to know that the handset is still under repair. Problem I had with the device: 1) Screen black out issue - Phone is active internally but screen got blackout. The case is pending with Mr. Hari from the backend department .The handset was initially held at the service centre for more than a week as for initial observation when it was sent to the main repair factory, they kept it till yet . All this while, I just kept on waiting and hearing fake and false commitments from the service centre executives & the centre manager. Does it really take so long to replace a small hardware in the device? If there's a technical glitch at your end, why would a customer bear the brunt. Conversation happened till yet with Nokia care & Customer Service: 1. Mr. Biswanath (The Manager of Priority Center): He is doing the follow up with the technical team everyday but he hasn’t got any such feedback from them. 2. Mr Hari(Backend Team) : I have been called on 05.02.15 from Mr. Hari & he told me that my handset has been sent to Gurgaon on 24.01.15 for further action & asked me to wait for 7 days . 3. Mr Saikaran (Manager of Nokia Customer Care): I spoke to Mr.Saikaran on 13.02.15 & was assured to have a call from Hari on same day within 7pm however I haven’t got any call till yet. 4. Mr.Monohar (Manager of Nokia Customer Care): I spoke to Mr. Monohor on 14.02.15 & he told me that after Q.C my mobile resent to Gurgaon as it is not repaired yet & He has committed me to get a call within 7pm on same day So my question’s is that why my mobile is not replaced yet if it is not repairable?? . I have never expected such a customer service from a brand like "Nokia" Or “Microsoft” & I would refrain from and urge others not to use Nokia products going forward. This experience has been really dissatisfying and disappointing. I would resort to legal action with a help of consumer court and social networking sites if this is not resolved to my satisfaction. I have been requesting and patient till date but it has become a pain for me now & it’s giving me mental stress and torture which is unbearable. As per my experience of Nokia care there is absolutely no complaints handling mechanism and they are making a fool out of their customers through their pathetic customer support team. I hope & trust that you can get this sorted & if you do, it will be a big achievement for me. Details of Purticulars: Phone Model: Lumia 535(DS BLACK) IMEI: [protected] Purchased Date: 13.01.15 Job sheet no:[protected]/150117/024 Issue: Blank Display Date of submission : 17.01.2015 Centre where device is submitted: Anmol Electronics 1. Narendra Nagar, Kolkata, West Bengal Pin- 700056 NCC CODE: 295_504886 Complaint Number with Nokia Care line: 1-[protected]