[Resolved] Nokia India — nokia 7.1 manufacturing defective device selling by nokia to fraud with indians
GeGenuineRichCustomer on Mar 29, 2019
Hmd nokia express-snpt - digilife distribution marketing services limited, 78/180, 181 ground floor hamidpur road extended lal dora bakoli new delhi, delhi 110036
Mobile - [protected] and [protected]
Hmdglobal, office no. 118-a, 1st floor, satyam plaza, civil lines, near civil hospital, gurgaon gurgaon hr 122001 in,
Nokia, dlf cyber greens, 14th and 15th floor, tower c, phase-iii dlf city, gurgaon, haryana - 122002, tel: +[protected], fax: +[protected]
Nokia, 7th floor, building 9a, dlf cyber city phase iii gurgaon – 122 002, haryana, india switchboard: +[protected] / +[protected]
Email address - [protected]@nokiapoweruser.com; tough. [protected]@hmdglobal.com; pradnesh. [protected]@nokia.com; florian. [protected]@hmdglobal.com; pekka. [protected]@hmdglobal.com; juho. [protected]@hmdglobal.com; pia. [protected]@hmdglobal.com; anssi. [protected]@hmdglobal.com; jari. [protected]@hmdglobal.com; alex. [protected]@hmdglobal.com; ben. [protected]@hmdglobal.com; ajey. [protected]@hmdglobal.com; nestor. [protected]@hmdglobal.com; maurizio. [protected]@hmdglobal.com; per. [protected]@hmdglobal.com; justin. [protected]@hmdglobal.com; jean-francois. [protected]@hmdglobal.com; ivan. [protected]@hmdglobal.com;
The company delivered the damaged mobile having manufacturing defects and as per their policy i emailed them that "regarding mobile nokia 7.1 order 60063, the packaging was very worst like crushed. I have received the nokia 7.1 product but not only it is damaged product broken from back side (Back panel) but also nokia ear buds accessory is missing. Kindly provide the replacement and send the missing accessories meanwhile i will check/test the functionality of this new mobile."
But they have not replied knowingly and bound me to escalate to their management then they got agreed for replacement yet till today they have not sent any replacement product while according to policy they have 10 days replacement policy.
There are several manufacturing defect as well in this nokia 7.1 device as below-
A) the mobile have software issue. It always ask to "try again" whenever i am trying to add any google account.
B) according to tech specification, it does not work, as lte cat 6 does provide the speed.
C) phone hang problem.
D) and few more issues with device.
E) and nokia wireless headset accessory is missing as shown in product description.
F) now not showing network for one sim.
G) and one more new problem found where device is not starting and gets hang on androidone logo during boot-up and then automatically gets switched off without mobile boot-up or without completely start.
H) during charging the mobile keep restarting again and again rather than continuous charging.
They had asked to create the videos of device showing all defect, damage and upload on you tube, hence i created the videos and asked a helping person to upload them on youtube as below-
Kindly ask them to refund my money as the device have manufacturing defect and delivered damaged mobile.
Complaint marked as Resolved May 2, 2019
Refunded the money after 60 days of harassment, abusive language torture etc.
[Mar 31, 2019] Nokia India customer support has been notified about the posted complaint.
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