Nokia India — nokia 8 display issue

Address:

632002

I have recently purchased the new nokia 8 on 4 Nov at poorvika offline stores and the phones display got damaged with in a month. The display was having black lines in the top and middle. Also sometimes we could see that the phone getting hanged and the battery life is not promising as much. The power charger is taking more time to charge the phone.

So have contacted the customer care and they said to submit the mobile to the nearest service center and also they said that if the device was found defective, it will be replaced. Then I have given the mobile to the service center on 16 Dec and they confirmed that the display is defected one and they said they cannot replace but they will arrange for the new display.

They said it will be taking around 5 days of time, later it prolonged to 10 and now its almost 3 weeks of time but still they are saying the display is not yet dispatched from the main unit. At last they asked to get my mobile back and they said they will inform once the display will be available without any ETA for the same.

So when i started reaching for the customer care, Still the issue is not yet complete. After several follow ups and multiple tickets they said they will escalate the issue and get back to me in 24 hours and to my surprise later they said it will take another 5 more days.

Its really frustrating now even after getting continuous follow ups and made me more disappointed with the name Nokia. I was blindly waited for 2 years to get the new Nokia and now its almost a waste one out of my 7 Nokia mobiles which i have used previously. Its really a shame on you and when u cannot offer a worthy service please never think of getting back to business on the mobile platform. I trusted Nokia even after many things haven't worked out but you people ruined all the trust that I had on Nokia.
To be frank I was in a position to throw or crush the Nokia and I really feel very bad at this moment since the original Nokia is not back still. The first and worst experience with Nokia that I had in my lifetime. I need a new mobile since I don't want to move out of Nokia else give my money back to get for a new one.

To add more on to this, please find the details about the requests and other information.

JOBSHEET NUMBER:[protected]/171216/001
IMEI NO: [protected]
REQUESTS TICKETS: 129794, 137312, 143085(updated 3 times)
Expecting a positive response.