Nokia India — nokia 8110 phone

Website:

nokia.com

I had received the nokia 8110 phone from the nokia website. I found it to be however a inferior product, with poor keys, screen, sound, and anemic jio play store rather than the advertised kaios store. Not what i paid 5990 rupees for.

Everything with the phone was deficient, with apps not properly installing to not able to hear the caller on the other side. I used the product for no more 2 hours. Within 3 days i sent an email requested immediate refund for the product. However, after a dozen email, chat, and phone calls, i received nothing but dodged communications. They tell me to try a different means, call a different extension, and wait for a supervisor to call back. No response as of yet. I was sent in circles.

My first cellphone was a nokia from 20 years ago. As one of the strongest brands in the world, i always had respect for the company until now. Why? Not because i received a bad product. That can be forgiven. But because of the most disrespectful customer experience i had in several years. Hmd global and nokia india are companies operating at the extremes of sketchy behavior and i feel their entire customer service department and customer policies should be replaced.. They should look at amazon as an example of what good customer service is. Until this matter is resolved, i will share what i can to make sure other consumers aren't deceived by this company, and do what i can to get my money back.