[Resolved]  Nokia India — Nokia Asha 225 - Display issue and against Silk Nokia Care Marathahalli

Address:

Bangalore, Karnataka

I went through a horrible experience buying a Nokia mobile. On 20th september 2014, I purchased a Nokia Asha 225 for my father from Sarjapur road Croma shop, total mall. Just after 2 weeks o[censored]se, on October 4th night, I found the display was not working. On 5th Oct, I took the mobile to Croma shop and they suggested there may be some display issue and asked me to take it to Nokia care. On 10th October, I took the mobile to Marathahalli Silk Nokia Care centre for servicing. Looking at the mobile the nokia care representative told me the LCD is broken, though there was no visible physical damage from outside, they insisted that its my fault and somehow I broke the LCD and suggested may be it got broken in my pocket. Initially they were even reluctant to check the mobile. After lots of insisting, they opened the mobile and told me that the LCD is broken and the motherboard is bended. Though I couldn't see any visible damage in the LCD panel or the motherboard, they wrote it off saying warranty is void. I have not dropped the mobile or there was no physical impact to the mobile.Even the Nokia people couldn't show me the same. And it was working fine when I last called on 4th Oct night before the display started giving issue. This was a horrible experience from Nokia which I trusted as I was a satisfied customer of Nokia for some time. But I think the Nokia quality has drastically deteriorated over last few years. This is very much evident from the unprofessional way their customer service responded to the issue. I would request Nokia to look into this matter and do the needful.