[Resolved]  Nokia India — Nokia Care cheating

Address:

Ahmedabad, Gujarat

I have Lumia-520 model which was in liquid damage. I had given it to Bohra Services Nokia care at Navrangpura Ahmedabad to get it checked and give me an estimate of repairing it. They returned me the mobile saying that all ICs are not working and whole motherboard needs to be replaced which would cost about 70-80% of cost of new phone. I did not get it repaired as i could make out something was not right as I had researched and found out that phonecan be repaired and will not cost this huge in local market. So I got it checked at another local service center and got it opened in front of me and was shocked to see that the metal plates of all the ICs (Photos attached) were not there and the main power IC has a deep scratch on it which makes the phone now totally useless and compulsory to change the IC.Complaints:1) I had given phone only to check and give me estimate of repairing. They did not call me and take my permission to remove the metal caps of IC2) Deep scratch on the main IC][ Then, In reference to the above service request and below mail communication. I was told by your representative to visit another Nokia care centre to get mobile checked. Please find the attached Repair Job report with this mail. You can see that cover shell for all ICs have been removed and major ICs have been damaged by Bohra Nokia Care. Details of Job sheet is as under:Date: 26-6-14Name: Cell Services, FF/1, Shivalik, Opp Bank of Baroda, Nr. Panchvati Cross Road, Ambavadi, Ahmedabad-380006Job Sheet No.:[protected]/140626/018NCC Code: 527_504867My only request is to get my mobile repaired at the nominal cost and Please note that I will not be paying the replacement of new ICs as the damage was caused by your Nokia care.