Nokia India — Nokia Lumia 1520 - SD card problem, Nokia refuses to repair

Address:

New Delhi, Delhi

I purchased a Nokia Lumia 1520 from Snapdeal. 2 days after using the phone, I inserted an SD card for data transfer and it didn't work with the phone. I tried to format the SD card as per Nokia forums and also tried to reset the phone but to no help.

I took the handset to Nokia Care (Net Dot Solutions, Tilak Nagar, Delhi) and they tried to do a software upgrade but to no help. I submitted the brand new working phone and the Nokia care kept it for 15 days. The only reply I ever got from them was that the set is in the factory with no status update at all.

After 15 days I got response from Nokia care that the Phone is warranty devoid and not covered under warranty any more. There was no specific reason given for the warranty being devoid. When I went to collect the set, it had minor scratches on the screen, which were not there when the set was submitted. The support personnel said that these are very minor and expected to be there. Very Strange!

Also upon using the phone after I got it back from Nokia Care, I found that the front Camera is not working and the phone crashes each time the Camera is opened. Also the Auto-Brightness control (probably due to its sensor) is also not working.

Nokia care has damaged my phone in the 15 days they had it. Who is to be held responsible. And now they say my phone is warranty devoid and I need to pay for any repairs.

PLEASE HELP!