Nokia India — nokia not providing good service

Address:

New Delhi, Delhi

this is 1st mail that was made by me to them on 25th aug 2014 sir, i have purchased your nokia xl ( IMEI -[protected] JOBSHEET NO.[protected]/140813/010 COMPLAINT NO.[protected] device on 27th june 2014. it started me giving problems from the very 1st day, its battery wasnt charging properly ( i mean it took anout 1.5-2 hrs to charge up the bttry by 2 %, after that it charges rapidly ) even my phone wasnt giving proper battery backup, its calling sensors stopped working, then sound from loudspeakers started coming unclear the voice started cracking and after that the app started not responding.it created a troublesome for me. all this was not expected from a device of your company. this didnt ended up here. i took my device to your service centre at kingsway camp. i submitted my device to them on 13th aug 2014 and i was assured that i will get it back in 10-12 days but this didnt happened, i called them 3 days before and then i was told that i will get my device back in 4-5 days, i accepted that also but when i ringed them up today they asked for 1 more week time. this was very frustuating to get a response from a company of such a high repute. sir already 13 days have passed and 1 more week time is just not bearable to me.i cant afford that, sir i m presently a student of btech 1 st year, i dunt knw where to focus either on my studies or on these issues . sir i suffering a lot because on absence of of my phone, i am going to college without a phone, which is creating problems for me, most of my works are on hault because on this.i got ur device only because of the name of your brand but this type service from your side is highly disappointing. i would have got much better handsets in this price with more advanced features and android but still i got it, but now i am regreting my mistake. sorry to say these words but i just cant tell you what type of problems i m facing and how frustuating it is for me. atlast i would just like you to say please look after the matter and provide me with the best solution which you can . and 1 more thing, i dunt knw what is the fault in the device but if its repairing is taking that much time, the fault must be a major one, so in this case please replace my device . I am enclosing my jobsheet and my bill for your reference. your quick reply would be appreciable. and sir 1 more thing if i will get this type of responce next time if you wouldnt take an action then comsume court is there to help. sir this is 2nd complain against them, which i mailed them today. sir i want to draw ur attention to you towards the same issue, as u would be knowing that i recieved my phone from service centre on[protected] . but let me telll you that the issue hasnt been resolved yet. still battery is getting heated up, even the charger, even th ebattery isnt charging properly and isnt giving proper battery backup ( about 80% + of battery is used up in using 2.5 - 3 hrs o[censored]sing whatsapp, even the brightness is set up to least and no other battery consuming app is being used). and i want to convey you 1 more thing that i visited to ur service centre today i reached there at 5:15 and they tried to repair it, they just updated the software which was updated 2 days ago by ur head centre only, after that i showed that the same problem is occuring and my problem hasnt been resolved, then they jst started giving excuses like that charger toh heatup hei hota hai and battery backup toh km hei hota hai. they arent just taking my problem seriously . even the workers over there agree with me that i am right bt the mechanic dominated over them . i just fed up now with this i would not take it up like this is happening. i m just fed up now. sir, i cant give a regular visit there . after waiting there for 2.5 hrs they decided to submit my phone . they just sit there and give orders they just dunt understand our problems . i told him that i have charged diff phones from it they were charging but charger was heating up and my phone wasnt charging up with their charger (nokia care kei mechanic ka charger ) .sir i told them if the problem cant be cured then replace my handset, he didnt even showed interest to look at it.sir, mei cllg student hu, itna baski nhi hai kei daily daily nokia care jaata rhu, phle sala cllg ka ek lecture chodo fir vha jao, fir vo khde phone submit krdo, fir har 2 din mei chakkar maro, sir mere 2 weeks baad sesionals hai mei yh sab nhi kr skta .. *& sir, if my problem will be solved this time i will be filing a complain against it in consumer care. thats for sure. sir the text above are the 2 mails that was mailed to nokia care, still i havent got a proper response. sir its my humble request to u to resolve thisissue as soon as possible, this company just dont care of its customers. sir, plz replace my handset else provide me with its refund. with regards ruchit jain [protected]