[Resolved]  Nokia India — Nokia XL Software crash problem

Address:

Gurgaon, Haryana

i am an unfortunate customer who bought this nokia XL mobile 5months back form Snapdeal. Since from the beganing the music plays (breaking in between) as if it was played by a local made phone. it stops working and switches off and wont start again till the home screen. i am facing this problem for almost 7 time till now in this last 5 months. I consulted nokia care online chat who suggested to format the phone. inspite o[censored]pdating the phone software to a new onw a month ago, these two problems are keep on persisting. In between, i am also been suffered with the data & Contact loss for these many times. I contacted the nokia care for two time but was not fruitful in avoiding the problem. Meanwhile it also stopped ringing via speaker where as the headphones work well which again lead me to nokia care which is very far from my village Panchagaon. Inspite of the compatibility issues for all the andriod applications which was a big compromise for me (like whatsapp) i am striving to use the same phone till now. Now, i am not even satisfied with the phone because of the frequent software crashing on a frequent basis for which nokia has no solution! Kindly replace this product againast any other nokia product like lumia and help me relive from this problem and prove me peace of mind