Nokia India — not accepting hardware issues in nokia 6.1 plus mobile

Address:

Lucknow, Uttar Pradesh, 226025

Last year I had purchased a Nokia 6.1 plus phone and it was working flawlessly. Couple of days back my phone hanged and switched off by itself.

I went to the Nokia Lucknow Service center [Aryans Communications, Shop No. 7, UGF, Vaishali Arcade, 6 Park Road, beside State Bank of India, Hazratganj Lucknow] and handed over the phone for repairing. However after 1 day they called me and told me something about presence of liquid near PCB. They have told me that I need to pay for replacing motherboard as this reason is not covered in warranty. Service center guys have also sent me mail with some pictures of PCB but by looking into them nobody can derive anything.

I am really surprised to hear that from a brand like nokia that I have been specifically told a reason which is not covered in warranty. I would like to confirm that this phone has been single-handedly used by me and there has been no incident of any liquid spill on my phone. I am suspecting that nokia has been trying to juice out money in name of warranties and pathetic service centers.

Considering the Brand NOKIA, if a my phone is under warranty I am expecting proper investigation of case and repair my phone without incurring any extra cost. All other reputed Brands follow the same procedure.

I called up the service center and I am repeatedly getting same response to pay for repairing my phone which is not damaged by me.

I am really disappointed with the service quality currently getting from nokia service center. I am expecting this to be sorted out by nokia and get my phone repaired immediately without any extra cost.

When I wrote this to nokia this is the irresponsible response i got from their support team:

From:Nokia Mobile Care
Date: Mon, Apr 22, 2019, 9:25 AM
Subject: Re: Not accepting hardware issues in product

Dear Aditya Tripathi,

Greetings from Nokia Mobile Care.

We value the importance of your concern and regret the inconvenience caused to you.

In response to your concern regarding Nokia 6.1 Plus, we would like to inform you that as we can not check your device physically so we would request you to coordinate with service center they will assist you in best possible manner.

Note: Please carry your invoice with proper backup of your data and there should not be any physical, liquid or cosmetic damage in device else warranty will be denied by service center side.

Moreover, to know the nearest service center location kindly visit the link: https://www.nokia.com/en_in/phones/support/care-center-locator.

Further, if you are having any other queries or concern than you can revert us to get a better assistance from our side.

Thank you for contacting Nokia Mobile Care.
Always looking to serve you better.

Kind Regards,
Rishiraj Singh Shekhawat