Nokia India — order not received

Address:	New Delhi, Delhi, 110062
Website:	www.nokia.com

I booked my phone on 27-08-18 on www.nokia.com. After booking it mentioned the expected dispatch date as[protected] and was expected to be delivered within 3-4 days.
On 5-9-2018, I called the logistics partner 'Delhivery' to track my shipment. I got a response telling that they have not received any mail regarding the shipment nor about the pickup.
I called the Nokia customer care and got to know that the shipment is stuck due to technical issue. I called them everyday but the issue remained unsolved.
After losing hope of getting my shipment, I started processing for cancellation. I tried but after several attempts on[protected], the Nokia customer care raised the ticket for cancellation but didn't provide any ticket number.
Now recently the Nokia customer care executive Mr. Shrijit and Lokesh informed me about sending bank tracking details for credited my shipment amount in my account.
There is no reply or message from the team till now
Please help me as I am 16000 down and I haven't even received the shipment. It has been almost a month dealing with this situation and nothing is moving forward.