[Resolved]  Nokia India — Phone damaged totally by Nokia Care centre, Pune

Address:

Pune, Maharashtra

Sir/ Mam, I am Apoorv Gupta, I have Lumia 620, 15 Days backs its Volume Up key stopped responding. I took it to SkyLink Nokia care centre, Chinchwad, Pune . They replaced the key . However, Since then the Phone started behaving erratically .The volume keeps on increasing on its own and a consistent 30/30 volume status shows up on the screen which leads to the non responsive touch .On restarting It started showing Bolt and a gear sign. I had never faced such problems before the volume key was replaced by skylink Care centre. I took it to the same care center for almost 4 times and every time they returned the phone assuring the issue had been resolved . But the problem re occurred with in hours of getting the cell phone back from the care centre. Last week, They got it deposited and sent it to the company for repair . I got it back after a week on 26 April 2014. Now after few hours of collecting the phone the problem reappeared. This time instead of volume key the power key keeps on pressing itself and phone restarts on its own which makes it unusable. I am really frustrated with such sort of service provided by the care centre. I went there to get fix for a very small problem(Just to replace the volume key) and now the complete phone is of no use. Kindly respond to this matter as soon as possible . Regards Apoorv