Nokia India — phone issues (display, call and scratches)

Address:	Pune, Maharashtra
Website:	N/A

Hi team
I bought a Nokia 6 phone as on 07 Dec 2017 from Reliance Fatima Nagar Pune . I was using it as usual on daily basis with optimal use, however as on 30 January the phone started behaving weird the apps started filckering in the background, I was not able to make a call, the touch screen had issues all of sudden, phone could not be switched as well, As on 31January I took the phone to the Reliance and they politely led me to Nokia Care in Hadapsar Pune, I went there and mentioned the issue, however the lady out there was less attentive, I filled the job sheet, initially I was told that there was a s/w issue and they would work on it and would get in touch with me . I was later told that they would be replacing the touchscreen and that comes in a combo and they have to order the part . I was ok with it and agreed with them, I was in constant touch with them telling them to check every issues of the phone if any persisting . I then received a call from them as on Friday 9 Feb however could not make it, the i visited them on Sat, the y handed me the phone with the battery completely drained, the lady at the reception just plugged the charges for five min or less then that and requested me to check the phone, now in that short duration with the phone charges 5% i could see the touch issue was solved with new display, I closely inspected the phone and found that there was a small scratch on the bottom left on the rim the phone panel, I highlighted the same to the store people and they later said that they will place an order for it, I took the phone from them under good faith that it would work fine, After taking it home I had to charge the phone for few hours as the phone was not functional for almost more then a week, I then started using the phone, however when tried making a call, to my surprise I could see that that person on the other end could not hear me and neither I was audible, the loudspeaker was also not functioning . I was almost disheartened . I could not visit them immediately as i was out of office hours now, The other day that is 11 Feb was a Sunday and they were officially closed, I took the phone to the Reliance store then . The rep out there advised me to get the phone rebooked in for further assessment . I visited the same Nokia Care in Hadapsar and spoke to the technician, I gave him the info about the issue, he also got the same checked in front of me and mentioned that he would need some time to look into the same, I have now kept the phone with them for repair .
I AM NOW A VERY DISSATISFIED CUSTOMER, HAVE LOST FAITH IN THE BRAND ( NOKIA 6 ), JUST IMAGINE, THE PHONE "BRAND NEW PHONE " HARDLY USED HAS STARTED TROUBLES . I DO NOT EXPECT TO KEEP THE PHONE ANYMORE WITH ME, THE PHONE HAS LOST ITS ORIGINALITY AND CHARM AFTER GETTING IN BOOKED FOR REPAIR TWICE . PLEASE GET THIS LOOKED INTO AND GET ME A JUSTIFICATION EITHER WITH THE VALUE OF THE PHONE OR A BRAND NEW PHONE OF SAME MAKE OR MODEL OR OF THAT VALUE A DIFFERENT BRAND