[Resolved]  Nokia India — Poor repair. Original Issue fixed , but new issues cropping up.

Address:

Bangalore, Karnataka

I bought my Lumia 720 in April 2013. It was working fine till 16-Oct-2014 when suddenly my phone got switched off. Nothing worked to restart the phone including the hard reset. That is when I took the phone to the Nokia Care, Marathahalli, Bangalore. After examination they told that the USB flexy has to be replaced with a new one. I paid 2650 for the USB flexy replace. They repaired and gave in 2 days. But to my sheer bad luck, the phone was not in the condition i gave them. The display had a bright spot on corner of the screen. I noticed the defect on the screen after I took the handset home(after charging) as the charge in the phone was 0% while travel back to home. I couldn't notice to defect while taking as the screen was black. It only came on color screens. I immediately called the Nokia Care about this issue. The job sheet No is 1411016/22. IMEI number - [protected]. After analysing, They told that they'll replace the display of the phone and to come after 2 days. But next day, the phone was getting hanged repeatedly. After 3-4 seconds into the Start screen the touch doesn't work, everything seems to get hanged. The phone restarts itself but with no success. Software restore effort also in vain. The condition of the phone is completely changed after the repair. Phone is completely waste now. I regret going to Nokia care now and buying a Nokia phone. This is really disgusting experience to have. Please help me resolve the issue. I am very apprenhensive to go to Nokia care again.