Nokia India — really upset with Nokia care for handling the device complaint | |||
Hi there, This is regarding a complaint which i have filed for my Nokia Lumia 520 device. The device has got heat up and the screen got cracked and thank fully the device was not in use (just by chance). The care people are more concerned about who would bear the screen cost instead of looking into the root cause. I am kind of very surprised with this behavior. They are asking me to show the evidence, not sure if should have taken the video recording for this incidence. What i know is, Nokia is a company of values and this kind of behavior was certainly not expected. I am mobile architect and have been using some 10+ devices for the dev/test. Its just that i am a hardcore fan of Nokia, so use Nokia devices for my personal use, but really upset with this incidence. Many Thanks, Sachin Was this information helpful? | |||
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Nokia India customer support has been notified about the posted complaint. | |||
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Sorry to hear about your experience. Please write to us on [protected]@microsoft.com and provide us with the following details:
1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint
5. Job sheet Number
6. Care Centre location
7. Is the device with Care Centre - Yes/No
We will have someone from the team connect with you.
Please mention your name on subject.
Do include the complaint link in order to speed up the process.
Thanks,
Microsoft Team
We would like to inform you that we are changing our contact email address to [protected]@microsoft.com. Would request you to please write to us at [protected]@microsoft.com going forward.