Nokia India — regarding service centre nokia care laxmi nagar

Address:

New Delhi, Delhi, 110092

I purchased nokia 5.1 plus in feb 2019. I was facing issue in fingerprint sensor lock system.
I went to nokia care c/o star communication, school block shakarpur mother dairy road.

First the executive said they will charge 150 rs to check the issue though my phone is under guarantee.

They asked me to submit the phone for 7 days as they do not have sensor part available. They said it will take 6 to 7 days to get the part from bangalore.

I was not ready to submit my phone for 7 days but the executive said if i do not submit my phone then your complaint will not registered. 7 days is a long time without phone m facing problem in my work

I submitted my phone as i did not have any other option.

But this is not acceptable in any situation that if phone is under guarantee period then the mobile should be replaced.

I m very unhappy with nokia service n it's service centre.

This kind of services are not acceptable and creating problem for customers

Kindly look into the matter at the earliest.

Regards
Umesh
[protected]

Kindly look

I had an issue of finger with my