[Resolved]  Nokia India — Replacement of Handset Nokia Lumia 720

Address:

Kolkata, West Bengal

Hi, I have submitted my defective Nokia Lumia 720 (under warranty) on 07.07.2014, but after multiple communication I came to know that handset needs to be replaced. Around 10 days back I came to know that replacement handset has came to service center and it is Lumia 625 which I am not ready to take because of lower model than Lumia 720. Now today I got a call from the service center that now it will be replaced with Lumia 720 and lead time unknown. I am fade up with the horrible service from Nokia and not able to understand why replacement is not done from the Nokia priority shop besides Nokia service center and do the back lining later internally. Its already near to 40 days and I have not received my handset from Nokia harassing the customers is not the right way when customers purchase the phone from their pocket. Now action item I need my handset either lumia 720 or higher models else give money back I will purchase other phone and precisely not Nokia by next 5 days whatever way possible else go for consumer complain. Jobsheet No :[protected]/140707/045 Date:07.07.2014 Spoke to the Manager of the service center and he told me he is helpless, that shows how horrible nokia support is. Regards Sobhandeb Majumder [protected]@gmail.com Mobile:[protected]