Nokia India — Warranty replacement of a brand new Nokia 225 with a old Nokia 225 in Secunderabad

Address:	500044
Website:	nokia

M. BALACHANDRAN Flat No.201, Sai Bhaskar Rao Residency
. B. Tech [Hons.] M I E, H.No. 2-2-1123/2/A, Ramalayam Road
Chartered Engineer New Nallakunta, Hyderabad 500 044
Phone No. 27554112
Mobile: [protected]
July 11, 2016

To,
M/s Nokia India Pvt. Ltd.,

Sir,

Sub: problems in my Nokia Mobile Phone Instrument.

At the start itself, I plead with you, Sir, for a patient reading of this very long and detailed letter.

I had purchased a NOKIA 225 mobile phone on 09.08.2015. The warranty is upto 08.08.2016. The phone had a one-year warranty.

The IMEI Numbers of the NEW Instrument were:

[protected] and
[protected]

Unfortunately, the new instrument was not functioning properly, with the battery charge was not holding beyond 4 to 6 hrs

I therefore surrendered it to your service centre, M/s Delight Solutions, a NOKIA PRIORITY centre located at Ground Floor of Ashoka Bhoopal Chambers, Sardar Patel Road, Secunderabad, State of Telengana, India. .

After a week, I was informed by them that, the problems could not be resolved, and, the instrument has been sent to Nokia Works. I therefore did not press for further details. I do not know, to which manufacturing unit, my phone was sent. Definitely, it might not be Chennai Plant, which was closed in 2014.

After a fortnight, they called me and gave me a “FREE REPLACEMENT” 225 INSTRUMENT, and told me that, the details are entered in their system, and that there would be no problem. The IMEI numbers of the “free replacement” are:

[protected]
[protected]

[I regret that I am not able to recollect the date] But it was well within the warranty period of one year.

They advised me that, it is a FREE REPLACEMENT, and I accepted it, in good trust & faith that it is a NEW replacement phone, and NOKIA will never let their customers down. Delight Solutions also assured me that, the replacement numbers have been entered in their “system” and there is no problem

I confess that my knowledge about the mobile phones is "zero" and the 225 is the first phone, in my life, purchased from my meagre resources. I bought it because of the size of the screen [2.8"] needed for Sr.Citizens like me.

Though the performance of the “free replacement” instrument was not very satisfactory, I managed to use the instrument, as the battery charge held on for at least one day. That is why, I did not give any feed back to Delight Solutions. . Being a conservative old man, I handled the instrument with great care and avoiding all shocks and vibrations.

Only a couple of days back, I tried to open the back cover, to insert a extra memory card, I discovered that the back cover is broken and the broken portion appeared to have been camouflaged..

I also subsequently tried to find out, from the various web-sites, whether the "REPLACEMENT" instrument, given by your office is new or an used instrument. But I failed in ascertaining this fact.

I also understand that, from the IMEI numbers on the replacement Nokia 225 instrument, [which are much earlier to the IMEI numbers on my new phone, surrendered to your good office] it is clear that it is a very old phone, and is a refurbished one.

Had I known earlier that Delight is giving a refurbished old Nokia 225 in place of a brand new 225, I would have taken up the matter with delight. For my sleeping over this matter, I blame only myself and not Delight, which is a Nokia Priority centre. . But my genuine doubt is whether Delight have given me an OLD, USED AND REFURBISHED NOKIA 225 AS FREE REPLACEMENT, just as a formality of warranty replacement.

I do not and cannot find fault with Delight Solutions, because I did not ask for proper records of the replacement details, as I relied on the assurances of Delight Solutions. I fully admit my lapse on this part.

However, I place the matter before Nokia for a clarification and help me to solve this “replacement” problem. I have full trust and confidence on the Nokia reputation and trustworthiness.

I plead with you to investigate this matter and help me.

Yours faithfully,
M.BALACHANDRAN
Mobile: [protected]
e mail: [protected]@gmail.com