Nokia — issue regarding lumia 720 service during warranty period (one year)

Address:

Chennai, Tamil Nadu

After two months o[censored]sing lumia 720 its touch was not working, so I went to nokia care and showed my mobile to them they said that water got inside that and it doesn't comes under warranty, so i went to some other nokia care they inspected it and told that its touch is deffective and there is no water problem and they contact the first nokia care told them that there is no water inside it so I again went to first nokia care and they said that they will repair it and change the display .After one month they called me for receiving the set and after receiving the set I found it that there were scratches on it and that too big ones.By looking the display it was clearly visible that either the display is old or its not the original one that my mobile had (the one with gorilla glass).So I Informed them they have taken it again and they said they will again change the display But I doubt them that they will put the new and original gorilla display or not.So I wanted to talk to some senior nokia person regarding this.Because I If get the set fake display I will surely file case against Nokia, I want the mobile back with original gorilla display it was a new mobile.I continuously contacting nokia through but they or not replying, they are only saying that your concern is forwarded and somebody will contact you from one month .I am attaching the conversation with this .Kindly go through this.Please solve the issue as soon as possible.

[protected] Forwarded message[protected]
From: bhramar srivastava <srivastava.[protected]@gmail.com>
Date: Thu, Feb 6, 2014 at 2:10 PM
Subject: Re: issue regarding lumia 720 service during warranty period (one year) -Bhramar Srivastava
To: [protected]@nokia.com


Hi,
Its enough from my side you people are not interested in replying.Now I would like to inform that its not a request its a warning that if my issue is solved then i will be going to consumer court because you people have left no option for me, if you want that only then i will do the same.You people even don't know what I am facing.I got the mobile from Nokia care yesterday after receiving I found that there were scratches on the display what kind of nonsense is this.It was surely either the old display or not the original one.Nokia 720 has Gorilla glass how come it is possible that it has scratches on it.I have given the Mobile again to them But i want that there should be the surety that next time when i get the mobile it should be original and new .Contact me as soon as possible either i have to file the case.AND I MEAN IT.
I want to talk to Nokia people as soon as possible otherwise i get the mobile with fake display not with gorilla display i will definitely file case AND I REPEAT I MEAN IT.
regards



On Thu, Feb 6, 2014 at 2:08 PM, bhramar srivastava <srivastava.[protected]@gmail.com> wrote:
Hi,
Its enough from my side you people are not interested in replying.Now I would like to inform that its not a request its a warning that if my issue is solved then i will be going to consumer court because you people have left no option for me, if you that only then i will do the same.You people even don't what I am facing.I got the mobile from Nokia care yesterday after receiving I found that there were scratches on the display what kind of nonsense is this.It was surely either the old display or not the original one.Nokia 720 has Gorilla glass how come it is possible that it has scratches on it.I have given the Mobile to them But i want that there should be the surety that next time when i get the mobile it should be original and new .Contact me as soon as possible either i have to file the case.AND I MEAN IT.
I want to talk to Nokia people as soon as possible otherwise i get the mobile with fake display not with gorilla display i will definitely file case AND I REPEAT I MEAN IT.
regards


On Mon, Feb 3, 2014 at 2:24 PM, bhramar srivastava <srivastava.[protected]@gmail.com> wrote:
Hi,
Just forwarding it will not work. I want a feedback regarding this, why they are taking so much time.

regards.


On Wed, Jan 29, 2014 at 5:12 PM, <[protected]@nokia.com> wrote:
Hi Bhramar,

We have again forwarded your concern to the team. Someone will connect with you soon regarding the same.

Thanks,
Nokia India Team.

We would like to inform you that we are changing out contact email address to [protected]@nokia.com. Would request you to please write to us at [protected]@nokia.com going forward.

Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

From: ext bhramar srivastava [mailto:srivastava.[protected]@gmail.com]
Sent: 28 January 2014 15:52

To: Nokia Social Media Team (RES/Gurgaon)
Subject: Re: issue regarding lumia 720 service during warranty period (one year) -Bhramar Srivastava

Hi,
waiting for your reply!
regards



On Mon, Jan 27, 2014 at 2:07 PM, bhramar srivastava <srivastava.[protected]@gmail.com> wrote:
Hi,
Now i think it has been 3 weeks since I filed a complaint and still there are no signs that you will look into this or contact me .I have given my mobile to Nokia care on 11 of Jan and still they say that is not ready now you only tell me that what should I do, Every time I call them they say it will be ready in two days, what kind of responsibilities they people have.I request you please look into this as I don't have any other phone also.
Thanks,
regards.


On Mon, Jan 13, 2014 at 4:53 PM, <[protected]@nokia.com> wrote:
Hi Bhramar,

We have escalated your concern to our team to look into with the utmost priority. We would request your patience on the same so we can work on resolving the issue you're facing at the earliest.

Thanks,
Nokia India Team.

We would like to inform you that we are changing out contact email address to [protected]@nokia.com. Would request you to please write to us at [protected]@nokia.com going forward.

Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

From: ext bhramar srivastava [mailto:srivastava.[protected]@gmail.com]
Sent: 13 January 2014 12:35

To: Nokia Social Media Team (RES/Gurgaon)
Subject: Re: issue regarding lumia 720 service during warranty period (one year) -Bhramar Srivastava

HI,
When u will contact me its almost a week.I[censored] will not take this seriously then unwillingly I have to go to Consumer court. Please see to this as I am already facing a lot of problems regarding this.

Regards


On Mon, Jan 13, 2014 at 12:33 PM, bhramar srivastava <srivastava.[protected]@gmail.com> wrote:
HI,
When u will contact me its almost a week.I[censored] will not take this seriously then unwillingly I have to go to Consumer court. Please see to this as I am already a lot of problems regarding this.

Regards


On Wed, Jan 8, 2014 at 5:39 PM, <[protected]@nokia.com> wrote:
Hi Bhramar,

We have already forwarded your concern to the team. We request you to please wait for 48 hours. Someone will connect with you soon regarding the same.

Thanks,
Nokia India Team.

We would like to inform you that we are changing out contact email address to [protected]@nokia.com. Would request you to please write to us at [protected]@nokia.com going forward.

Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

From: ext bhramar srivastava [mailto:srivastava.[protected]@gmail.com]
Sent: 08 January 2014 10:26

To: Nokia Social Media Team (RES/Gurgaon)
Subject: Re: issue regarding lumia 720 service during warranty period (one year) -Bhramar Srivastava

Hi,
Its been more than 24 hrs since you said that any representative will contact me.I would like to say that stop making people fool and contact me as soon as possible.

Regards
Bhramar Srivastava


On Tue, Jan 7, 2014 at 10:43 AM, <[protected]@nokia.com> wrote:
Hi Bhramar,

We have forwarded your concern to the team. Someone will connect with you soon regarding the same.

Thanks,
Nokia India Team.

We would like to inform you that we are changing out contact email address to [protected]@nokia.com. Would request you to please write to us at [protected]@nokia.com going forward.

Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

From: ext bhramar srivastava [mailto:srivastava.[protected]@gmail.com]
Sent: 07 January 2014 10:38
To: Nokia Social Media Team (RES/Gurgaon)
Subject: issue regarding lumia 720 service during warranty period (one year) -Bhramar Srivastava

hello,
I made a complaint regarding my nokia lumia 720 mobile phone .Below are my following details.

1. Contact Number:-[protected]
2. Location :-Shollingnallur, chennai
3. Device IMEI number:-[protected]
4. Link to your complaint:-https://www.consumercomplaints.innokia-issue-regarding-lumia-720-service-during-warranty-period-one-year-c869108
5. Job sheet Number:-
6. Care Centre location:-Medavakkam, chennai

Sorry I dont know job sheet number.

Regards
Bhramar Srivastava