Nokia — need replacement (sealed box) or money back- Faulty handset

Address:

Howrah, West Bengal

I bought a Nokia Asha 311 smartphone on 26.11.2012 & within 2 months I have to give my cell phone for servicing to Nokia Care (Vision Care- Howrah) for more than 3 times & they sometimes updated the software & sometimes sent it to the factory. This process sometimes took 15- days, sometimes more than that. I was given 3G internet offer on my new phone for 4 months 4GB data by airtel. I could not use it because Nokia Care kept my phone for servicing. They did not cover this loss.Even after I received a replaced handset (so they say) same problem of Auto heating & Auto disconnect was existing. Again I have visited Nokia Care, after 5 times of my visit they sent my phone to factory and their Manager asked me to call Nokia head office & lodge my compliant. I did the same & the head office agreed to replace my smartphone for the second time instead of refunding me my money as I claimed & assured me the problem would never exist. This was on 9th may, 2013 they gave me a replaced handset. For around 1 month my phone worked properly & again the problem of Auto heating & Auto disconnect alongwith network problems, screen going black starts happening. I being a professional who has to travel during those days could not manage to go to authorized service center again. I was managing with the phone on the understanding that this premium brand has cheated me. My last Nokia CDMA handset lasted 7 years and I never took it to service center even once during the 7 years. I trusted this brand and thus purchased a smartphone from Nokia priority center & they cheated on me with a faulty handset. Inspite of so many complaints and request to refund they did not paid any heed to my problem. Now on 23.10.2013 an electric spark came out of my phone and the cell phone went dead. On visiting nokia Care, they said there is a badly liquid damage in the phone which is not covered in warranty and thus I will be charged ₹ 2300/- for the same. If you see the handset, it is as new as it was given to me on replacement. There is no fault on my part. Everytime when they are unable to repair the handset, nokia care says there is a liquid damage which is a chargeable repair. I have read many posted complaint at consumer forum. It is the factory who has given a faulty handset on replacement. This fact has been acknowledge by the Head Office as well. Now they are waiting for my warranty period to expire which will be on 26.11.2013. I want a remedy for this loss before the warranty period expire or else I will compliant against Nokia in the consumer Court.

I know you are delaying intentionally so that my warranty period expires.If there is a liquid damage in the handset, then there is no way an electric spark emerges. So stop giving me fake reasons and cheating innocent customers.

There is a humble request to you either grant me the refund of my purchased handset or give me a sealed pack box of same of any other smartphone model or else you will find this posted on the consumer forum and I will take this matter legally.

1. Location- Howrah, West Bengal, India
2. IMEI No. - [protected]
3. Job Sheet No.[protected]/130430/8