Nokia — NOKIA 720 LUMIA NOT REPAIRING OR REPLACING

Address:

Ajmer, Rajasthan

Respected sir I am KAMAL KISHOR resident 303 KESHAV NAGAR AJMER. I was having Nokia Lumia 720 with IMEI NO [protected].My phone is in warranty period.There was problem related to its software (rotation locknot working).I submitted my phone in nokia care center Dt 7th april 2015 @ MOBLILE CLINIC F-9, 1ST FLOOR, AMAR PLAZA, NEAR OLD BUS STAND, AJMER, RAJASTHAN with Job sheet number 11004. After about 20 days phone came back, but with no solution to my problem. I returned my phone. I have visited the NCC at least 5-6 times every time they say your phone is just to come. I communicate the higher center(microsoft support center) with email, but they replied that within 24 hour higher technical support team will contact you(Reference no [protected]).No team contacted me even after 72 hour. I again raised my complaint on moblie [protected] with reference no [protected] they again said that within 24 hour our higher technical support team will contact you again no No team contacted me. I repeatedly contacted you with above reference with same reply of 24hr. I personally request them to please return my mobile. Sir neither i am getting any information about my device nor i they are returning my device.This is mental torture to me. I strongly urge please take of this case and take strict action to protect customer rights.