[Resolved] Nokia — Nokia lumia 720 complaint | |
Dear sir, I purchased a Mobile Phone-NOKIA LUMIA 720 (SERIAL/IMEI No: [protected]) from WM CELL ACESESS PRIVATE LIMITED ( NOKIA PRIORITY DEALER), BROOKE FIELDS, COIMBATORE on 27.03.2014. Soon after the purchase (excatly on 28.03.2014), the Phone showed battery back up issue and over heating problem. I have Reported the same thing on 31.03.2014 and phone was handed over to the shop in the packed condition demanding Replacement. The Nokia priority dealer confirmed replacement within 1 week time. But on 01.04.2014, they informed that the Replacement is not possible as the phone was having only software issue. They also told that they have launched a complaint in the Nokia care Coimbatore on 01.04.2014 stating very low battery back up.Later on it was informed that the software was updated to BLACK and issue was solved from Nokia care, Coimbatore. They confirmed that the Mobile phone will not show any more issues and returned back to me on 04.04.2014. But the Mobile Phone started showing the same issues intermittently after the return of the Phone. I informed the dealer the issue. But they were not ready to replace the mobile phone this time and told to give to the nearest Nokia care for service. But day by day, the issues started increasing – the back up decreased gradually and the heating become high. Ultimately the Mobile phone was dead on 17.08.2014 and returned back the phone to my nearest Nokia care- HAPPY CREATIONS, LAN-SHIP MALL, CALICUT-KERALA on 18.08.2014 ( Job sheet No:[protected]/140818/019). The Nokia care informed that they are sending the phone to the Head office and will resolve the issue very fast. But till now I have not received any reply from Nokia side and I am not ready to wait any more . I need immediate replacement for my Mobile Phone as the phone is having manufacturing defect to my knowledge. I was not able to use a branded Nokia Phone without complaint for atleast 15 days. I never expected such a poor quality Mobile phone and irresponsible service behavior from Nokia . Kindly find the attached invoice details and service job sheet for your Reference Expecting a very fast reply from Nokia side. Thanking You Muneer K MH MANZIL HOUSE KURIKKILAD, VADAKARA CALICUT- KERALA-673104 Mobile: [protected] Mail id: [protected]@gmail.com Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved Nokia India customer support has been notified about the posted complaint. | |
Add a Comment | |
51%
Complaints
7893
Pending
0
Resolved
3915
+91 12 4483 3000
+91 22 6776 9000
+91 33 4006 2264
SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1, Dundahera, Haryana, India - 122016
View all Nokia India contact information
Post your Comment