[Resolved]  Nokia — Not fulfilling warranty

Address:Hyderabad, Andhra Pradesh

I purchased a Nokia 105 mobile for my Office staff 2 months ago from UniverCell, Hyderabad on 22nd December 2013, Invoice no PHMH/8427, (invoice attached) and the only reasons I chose Nokia over cheaper Chinese alternatives was warranty of one year. The phone's display has gone bad now and when I took it to the service station and the dealer, they asked me to bring along the original box packing with the phone, and only then would they replace it. NOW HOW UNFAIR IS THAT? Who would keep track of original box packing of a phone for Warranty? And did Nokia or the dealer inform me that we have to keep the mobile box packing for warranty ? This is nothing short of CHEATING from a reputed company like Nokia. Shame on Nokia. I demand an immediate replacement of my Phone
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Aug 14, 2020
Complaint marked as Resolved 
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Hi,

Sorry to hear about your experience. Please write to us on [protected]@nokia.com and provide us with the following details

1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint
5. Job sheet Number
6. Care Centre location
7. Is the device with Nokia Care Centre - Yes/No

We will have someone from the team connect with you.
Please mention your name on subject

Do include the complaint link in order to speed up the process.

Regards,
Team Nokia India.

We would like to inform you that we are changing out contact email address to [protected]@nokia.com. Would request you to please write to us at [protected]@nokia.com going forward.

Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

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