North Bihar Power Distribution Company [NBPDCL] — Showing Invalid CA number cant able to see bill or pay

Address:Jawaharlal Nehru Marg, Patna, Bihar 800001

Dear authority
As I live in rural area of Bihar whose power comes from NORTH BIHAR POWER DISTRIBUTION COMPANY. As I am continuous customer of NBPDCL
I always paid electric bill n time last paid bill was on 21-09-21 but as I checked my bill of October its showing invalid CA number my new CA number is [protected] and old consumer number is KG040538.
Due to this I cant check my bill online or pay it as website says "Bill details are not available for CA Number [protected].", I have all previous bills as proof how promptly I used to pay all bills. As due to this I cant able to even load the complain on website of NBPDCL and neither toll free number 1912 working, it shows invalid CA number.
I don't know technical detail of website of company as my CA number simply just dropped from database or something happens due to website error.
Just I request authority to resume the functionality so i can pay the bill online as I contacted the bill check person He just told your bill will come next month but I waited 2 month it still not showing any solution. I stay in south India from where its hard to come and solve the issue so please help me to resolve mu complain.

I attached my last paid bill through online payment gateway and last bill.
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North Bihar Power Distribution Company [NBPDCL] customer support has been notified about the posted complaint.
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    North Bihar Power Distribution Company [NBPDCL] Phone
    +91 61 2250 4224
    North Bihar Power Distribution Company [NBPDCL] Address
    Vidyut Bhawan, Bailey Road, Patna, Bihar, India - 800001
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