[Resolved]  Nsdl E-Governance Infrastructure — Cannot make payment online for reprint of PAN card

I logged to NSDL website for reprint of my PAN card as the photograph on my PAN card has faded.

It took me whole day fill the information online. For two hours I kept trying but it kept on saying " Please fill in correct captcha" when every time I was filling the correct one.

The customer care support told me to use Internet Explorer. I did the same and got Temporary token no.

Then the documents were not uploading. I again called customer care. The person was not able to open on his side also using my temporary token no.

Then by God's grace, the documents uploaded after 1 hour or so.
Next it got stuck at payment. The payment gateway page is not opening since yesterday. It is coming blank.

I complained again today and was assured that they would raise complaint and get it rectified by 6 pm.

I just tried it at 8.30 pm and it is same. Wrong captcha message is still there in chrome browser. Payment is not happening in Internet Explorer.

This is the condition of Digital India. Now I will have to pay Rs. 300/- to an agent and get it done.

Tell me who is responsible foe flourishing of agents and corruption. Work of Rs.106 will get done in Rs. 300/- ?

Who is responsible foe wastage of my time and effort, electricity and data wastage?
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Dec 11, 2020
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    NSDL e-Governance Infrastructure
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    70%
    Complaints
    5293
    Pending
    106
    Resolved
    3576
    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all NSDL e-Governance Infrastructure contact information