NSDL e-Governance Infrastructure Customer Care
NSDL e-Governance Infrastructure Ltd.
Customer satisfaction rating: 69%
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3491
COMPLAINTS

NSDL e-Governance Infrastructure Customer Care

NSDL e-Governance Infrastructure Ltd.

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Address
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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442

Phone:
Phone:
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+91 22 2499 4200  [Vidya Lakshmi]
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+91 22 4090 4242  [Head Office]
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+91 11 2370 5418  [New Delhi]
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+91 20 2721 8080  [PAN/TAN Call Centre]
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+91 11 2335 3817  [New Delhi]
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+91 79 2646 1376  [Ahmedabad]
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+91 22 2499 4477  [EzeeWill]
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Fax:
Fax:
+91 22 2491 5217  [Head Office]
+91 33 2289 1945  [Kolkata]
+91 44 2814 4593  [Chennai]
+91 11 2335 3756  [New Delhi]
+91 79 2646 1375  [Ahmedabad]

Customer satisfaction rating
69%
Complaints
3491
Pending
102
Resolved
2375
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Good news! We have a good connection with the company and they're good at resolving user complaints.

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NSDL e-Governance Infrastructure Complaints & Reviews

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Nsdl E-Governance Infrastructure — redispatch the undelivered pan card

 ADMIN. SSVARDAM on Sep 18, 2019
Applicant name - skyline developers
category - partnership firm

we have applied for pan card on[protected], which was undelivered due to some postal issues, we are requesting you to kindly re-dispatch the same.
Kindly arrange to re-dispatch the same as early as possible as all our further business activities gets stuck due to non availability of PAN. We are requesting you to kindly look into the matter and resolve the same as early as possible....
Complaint comments  Read comments Complaint category Building Developers

Nsdl E-Governance Infrastructure — pan card application status - duplicate

 Julia Devassy on Sep 18, 2019
Hi Team,

I had filled an e application for the reprint of my PAN card. It was done through NSDL. But when I try to track the status, it gives me an error - 'record not found'. It is a little time sensitive for me. It has been a while since I submitted my application and nothing is happening in that regard.

Please help me in this regard as it is very important for me to get the PAn card before 4th Oct...
Complaint comments  Read comments Complaint category Tax Services

Nsdl E-Governance Infrastructure — money deducted for failed payment

 Jaswinder00523 on Sep 17, 2019
Hey this issue is regarding payment for my pan application token no. [protected]. First i payed on a payment link of nsdlzcpaytm that got failed then i payed again and payment got successfull.. Hence my application was processed but i was charged twice for a single application please refund my failed amount of rs 106.9 to my payment source.. As otherwise it won't be a good experience here for me. Following is the payment charged details statement on date 15/09/19...
Complaint comments  Read comments Complaint category Business & Finances

Nsdl E-Governance Infrastructure — fraud pan provider

 ayanchatterjee on Sep 16, 2019
I have applied for PAN details correction in https://online-pancard.com portal.
As per the portal instruction i have done everything.
Payment done towards service 499/ Rs.
Send the physical application along with proofs to the portal provide address.
Still date not yet received any status about my application or not yet get physical corrected copy of my PAN card....
Complaint comments  Read comments [1]Complaint category Other

Nsdl E-Governance Infrastructure — pan service

 awasthi pradeep on Sep 16, 2019
I apply for the pan card approx today before and paid the fees through my paytm account but the e-kyc failed due to which it displyed the following message :
Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
Please refund my money.Details are given below:
TOKEN NO.[protected]
DOB: 04/04/1995
NAME Awasthi Pradeep Santosh
E MAIL: [protected]@gmail.com...
Complaint comments  Read comments Complaint category Government Organizations

Nsdl E-Governance Infrastructure — acknowledgement number not found

 vinitagarwal on Sep 16, 2019
Sir/madam,

I have applied for new pan card on 16th september, 2019 through e-sign/e-kyc mode. I have got my acknowledgement number [protected]*. On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Complaint comments  Read comments Complaint category Tax Services

Nsdl E-Governance Infrastructure — I cant track my pan status from acknowledgement number

 angad1994 on Sep 14, 2019
I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thank you...
Complaint comments  Read comments Complaint category Tax Services

Nsdl E-Governance Infrastructure — same pan number issued to two people

 Rahulwad on Sep 16, 2019
Hi Team,

I have pan Number AKHPR0022L and that has been issued to another person as well. Now i facing issue while applying for the loan because of that person my CIBIL score is down.

I need to apply for loan however i am facing issues now. The second person to whom it has been alloted is from Delhi however i am from Rohtak (Haryana).

My number is:[protected]

Please help here on this....
Complaint comments  Read comments Complaint category Banks

Nsdl E-Governance Infrastructure — correction of pan

 Litu7311 on Sep 12, 2019
I had registered for correction my name & father name in pan card through e-sign category and also has received a system generate message from nsdl. But it is not working and showing in nsdl site that no data found, while i submitting the acknowledgement no. N[protected] in option of status of application.
Plse up-to-date as soon as possible....
Complaint comments  Read comments Complaint category Government Organizations

Nsdl E-Governance Infrastructure — no record found for e-kyc/esign application while checking status by acknowledgement no.

 Shafiuddin Hashmi on Sep 12, 2019
Dear sir/madam,

I have applied for correction in pan card on 10 sep 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i check my application status, it shows "sorry, no record found."

Please check my application

Thanking you
Complaint comments  Read comments [1]Complaint category Tax Services

Nsdl E-Governance Infrastructure — pan card is not received yet now

 Lalitha naik on Sep 11, 2019
To: PAN/TDS Call Centre of Tax Information Network (TIN) managed by NSDL e-Gov
4th Floor, Mantri Sterling, Plot No. 341, Survey No. 997 /8, Model Colony, Near Deep Bungalow Chowk, Pune - 411 016

Dear Sir,


Acknowledgment Number :N- [protected] Name : LALITA VISHNU NAIK Category : Individual Status : Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application. why nsdl shows my application status pending??

Therefore, I requesting your resend my PAN Card to same...
Complaint comments  Read comments Complaint category Other

Nsdl E-Governance Infrastructure — nsdl error: pran not found in database

 SnehaSahay76 on Sep 10, 2019
Hi sir/mam

I 'sneha sahay' regulary doing payment in atal pension yojna through ecs of amount of 1196 on monthly basis.
When i am checking on nsdlsite to see the transaction, it is throwing error: "pran not found in database".

Please help me to create login credential in nsdl, here are my details:

Subscriber name : sneha sahay
Pran number :[protected]
Bank account number: [protected]
Mobile : [protected]
Email: amitabhverma. [protected]@gmail.com

Regards
Sneha sahay...
Complaint comments  Read comments Complaint category Government Organizations

Nsdl E-Governance Infrastructure — pan card redispatch

 Ankur Bhushan Tripathi on Sep 10, 2019
Dear sir
I have applied for a new pan card in the name of kranti bhushan tripathi
Which dispached our address in 2017 near about, i could not receive the pan card as our home was closed when the local postman reached our home after few days we connect the post man regarding post, he told thathe kept with him for few days and returned to the sender address

Therefore, i requesting to you resend my pan card to bellow address, i mentioned our address below

Aplicant name - kranti bhushan tripathi
Address-vill-chandpur, post mustafabad, dist-varanasi
Complaint comments  Read comments [2]Complaint category Other

Nsdl E-Governance Infrastructure — nsdl - fee not refunded

 UserDude on Sep 10, 2019
I use nsdl website to create a new pan card of my mother. Temporary token is [[protected]]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.106.00 using my debit card. My balance was deducted from the bank on 09/09/2019 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund...
Complaint comments  Read comments [1]Complaint category Tax Services

Nsdl E-Governance Infrastructure — pan application status shows no record found-e-sign/e-kyc done

 sruthi shankar on Sep 9, 2019
Dear sir/madam,

I submitted the request to update my pan details on 08/sep/2019 using the e-sign mode and received the acknowledgment email. When i try to check the status of my application, i get a “no record found”. Please do let me know how i can check the status and if there are any pending actions on my end.
Acknowledgement number: [protected]

Thanks,
Sruthi...
Complaint comments  Read comments [2]Complaint category Tax Services

Nsdl E-Governance Infrastructure — regarding failed transaction

 Saurabh117 on Sep 9, 2019
Sir,
Today, september 9th 2019, i made a contribution of 5000 rs into tier -1 account (Pran number[protected] from my icici account (Transaction id - [protected]) but that transaction was shown as unsuccessful in my nps account and amount has been debited from my icici bank account.

Kindly refund 5000 rs. Back to me a soon as possible.

Thanks,
Saurabh mahajan...
Complaint comments  Read comments Complaint category Government Organizations

Nsdl E-Governance Infrastructure — kyc failure and refund of money

 Hiral Dashadiya on Sep 8, 2019
I appiled for the pan card online befor 10 days. But the e-kyc failed due to which it displyed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. My money was deducted from my account. But after10 days still i couldn't get my money refund....
Complaint comments  Read comments [4]Complaint category Tax Services

Nsdl E-Governance Infrastructure — pan card redispatch request - sneha

 [email protected] on Sep 7, 2019
Dear sir,

I have applied for a new pan card for my sister in law in the name of sneha ramesh sankpal which dispatched our address in aug 2019. I couldn’t receive the pan card as per post man our home was closed when he visited our home. After couple of days we didn't notice it. When i notice and visit post office they told that it was returned to the sender address after four days.

Therefore, i requesting your resend this pan card to same address and i mentioned our details below.

Applicant name: sneha ramesh sankpal

Ack no: [protected]
Complaint comments  Read comments Complaint category Tax Services

Nsdl E-Governance Infrastructure — refunding of amount from nsdl

 Luv Kumar Sahu on Sep 7, 2019
For online pan application on tin nsdl site, i generated two token number for same pan application and made payment to both of them. One of those is fully done but the other one is incompleted. I want the refund of payment fees of rupees 106.90 for incompleted one. I made several attempts but i am not get success. Please assist me in refunding of payment fees from nsdl tin website....
Complaint comments  Read comments Complaint category Government Organizations

Nsdl E-Governance Infrastructure — complaint applying new pan card-regd

 stephen edupuganti on Sep 6, 2019
Sir/ madam i have applied thrice for new pan card. I applied through ekyc twice. I gave all the information accordingly but at the time of authentication it shows that information is not according to aadhar. My date of birth is reversed at authentication step. Third time i applied through e-sign but had the same issue at the time of authentication....
Complaint comments  Read comments [1]Complaint category Tax Services

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