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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Updated: Aug 8, 2025
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3579
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NSDL e-Governance Infrastructure reviews & complaints(5294)

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G
gaurav dhargalkar
Aug 8, 2025
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Pending IPin Reset Request

My PRAN number is[protected], when i am trying to reset password it is giving me following error:
Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN....
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Kirti Avinash Rangapure
from bengaluru, Karnataka
Jul 26, 2025
Jul 29, 2025
This thread was updated on Jul 29, 2025
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E-Kyc PAN Update

Hi,

I am trying to update Name and address in PAN using e-Kyc filled all the details and generated token number "[protected]".

In final step of Adhar OTP update the response was "Your Request cannot be Processed.Please try after some time"

I have tried multiple times, Its the same response.

Thanks,...
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Krupanand04
Jul 2, 2025
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PAN application not processed even after 15+ days

I had applied for a new PAN card (Application no: [protected]) more than 15 days ago, but the application is still not processed. The status shows: "Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application."

There is no further update or resolution. I have not received the PAN, and the delay is causing inconvenience for important financial...
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Shabad Heer
Jun 26, 2025
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Application status not shown

Sir/madam,

I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But...
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Pankajkumar1984
from Hazaribagh, Jharkhand
Jun 17, 2025
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Not able to log in into NSDL app or site using my PRAN

I am not able to log in NSDL site or NSDL app using my PRAN number

"[protected]" and getting the error as invalid PRAN number but every month i get the text message on my mobile as XX amount is deposited into the PRAN account.

Please help me on this and fix it as i am not able to log in and track the amount.

Thanks,
Pankaj...
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A
ayan11111
from Silchar, Assam
Jun 10, 2025
Jun 10, 2025
This thread was updated on Jun 10, 2025
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For track record of my pan card

Since the application is digitally signed using eSign/eKYC on 10/06/2025 but when i start to see for the status of my pan card with my appointment number N- [protected]. It shows no record is found so please kindly look into this and solve this....
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user_n123ame
Jun 7, 2025
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Form rejection and reapply

Words like Shri, Late, Dr, Ms, Mr, Mrs, M/s, Kumari, Smt., Alias etc are not allowed.
Re-apply with correct details using online facility at https://tin.tin.nsdl.com/pan/index.html I don't want to repay just for one prefix can you pls fix it. Just for one word why the whole form got rejected.
I am also not aware the (not allowed words) and pan form also not warn me during filling this word.
Just remove the prefix...
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Anuja Anant Kaudinya
Mar 15, 2025
Jul 3, 2025
This thread was updated on Jul 3, 2025
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About dormant of PRAN number

My NPS has got dormant and unable to use it. It is showing PRAN not found in NSDL/NPS site. Where can I find the process and NPS office to re-activate my NPS account?

PRAN Number :[protected]

Subscriber name: Anuja Kaundinya

City : Kalyan ( Maharashtra)...
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jatin.rajput
from Rudrapur, Uttar Pradesh
Mar 8, 2025
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Payment made but cancelled and refund not initiated

Address: D1d2 1/1/2 Adarsh colony Rudrapur
Website: tin.tin.nsdl.com

I have applied for PAN online and made a payment of rs.106.9
through UPI but my transaction got cancelled from BILLDESK but money was debited from account they have not initiated the refund payment.
transaction No. T2503080130221338250385...
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M
Meena31
Jan 10, 2025
Jan 13, 2025
This thread was updated on Jan 13, 2025
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Transaction error

While making payments during NPS registration the page got refreshed and when i try to retry it says
"The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

ACK NO:11161211
ACK Date: 07/01/2025...
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A
Ayush_Singh_05
Dec 14, 2024
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urgent request for approval of correction pan card application

Dear NSDL Team,

I hope this message finds you well. I am writing to request the immediate approval of my Correction PAN card application. I have completed all the necessary steps, and my application is still pending approval.

I kindly ask for your urgent attention to this matter and request that my PAN card Correction be approved at the earliest.

Here are the details of my application:
br...
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K
KIRASS
Oct 8, 2024
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Record not found for status

My acknowledge no [protected] which i did for ekyc esign can't be track and i can't know the status . What should i do...
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A
Amit_9669
from HOWRAH, West Bengal
Aug 14, 2024
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Pan change application no. 881130258492691 rejected due to prefix

Change in pan application rejected and asked to re-apply due to prefix in name of father as "late". I had called for the same on[protected] and asked them to please remove the prefix and make my pan card and don't complicate the simple things. But they are saying that i will had to re-apply and will have to pay the application money again.
So please either refund the application money or its better to process the...
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S
Saiiiii25
Aug 2, 2024
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When I am trying to Reprint my e-pan in physical Pan its showing no details found
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    H
    hdangra
    from Delhi, Delhi
    Jul 29, 2024
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    Website: cra-nsdl.com

    I have APY account trying to forget password or generate password.
    but showing PRAN not found in database.

    i am not able to open NPS account and can not re generate or another account of PRAN,

    Kindly resolve it.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      S
      silpasivadas
      Jul 27, 2024
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      When i try to reset the password it shows "Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN".
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        nic8989
        Jun 2, 2024
        Jun 4, 2024
        This thread was updated on Jun 4, 2024
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        Address: imphal

        Registered for a new pan card through ekyc/esgin aadhar method. Successfully paid and generated the e-pan.

        However, no update on the physical card dispatchment.

        Acknowledgement number : [protected]

        Kindly dispatch my pan. Thank you.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        View replies
        Thank you for contacting Protean. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest. #BuildingForBillions
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          A
          anishn63
          from Delhi, Delhi
          May 16, 2024
          Jun 4, 2024
          This thread was updated on Jun 4, 2024
          Resolved
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          Resolved

          EKYC failed for PAN update

          Getting error:
          Your e-KYC based request has failed due to length of address present in Aadhaar exceeds the maximum length of address accepted in PAN Application form. Hence, your PAN application cannot be processed using e-KYC mode. However, this application can be processed using scanned documents with e-Sign / physical mode by generating new token. Refund of PAN application fee for the said failed request would be made in next seven...
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          Konala Harika
          May 11, 2024
          Jun 4, 2024
          This thread was updated on Jun 4, 2024
          Resolved
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          Resolved

          Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN 1102****15

          I'm trying to reset password for generating I pin and I'm getting the below error.

          "Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN."

          Looks like the request pending with the nodal officer and the PRAN number is "[protected]".

          Hope this get resolved at the earliest....
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          N
          nileshspatil
          Apr 24, 2024
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          PAN (xxxxxxxxxxx) entered by you is not in proper status in Income Tax Department Database. Please write to us at dpr.[protected]@

          Dear Sir/Madam,

          With reference to my PAN CARD
          I encountered the below error
          1. when I login to download pan

          PAN entered by you is not in proper status in Income Tax Department Database. Please write to us at dpr.[protected]@nsdl.co.in with colour copy of PAN Card to look into the matter.

          Looking forward to your help to resolve the issue....
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