Claimed

NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
Complaints 5318
Resolved
3581
Unresolved
1737
Contacts

File a complaint to NSDL e-Governance Infrastructure

Having problems with NSDL e-Governance Infrastructure?

File a complaint and get it resolved by NSDL e-Governance Infrastructure customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

NSDL e-Governance Infrastructure reviews & complaints(5318)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
N
niralmt
Jan 16, 2026
Report
Copy

I'm complaining about my pan application

Sir,

I had applied for PAN using online facility on[protected], Acknowledgment Number : N-[protected] [protected] and I have digitally signed my application using e Sign, I have uploaded my Aadhaar document as proof..

On completion I received this message,

"Thank you for using online facility for PAN application.

If you have digitally signed your application using eSign/eKYC...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rushikesh Balkushna Ghatge
Dec 13, 2025
Dec 17, 2025
This thread was updated on Dec 17, 2025
Report
Copy

We have not yet received the supporting documents with respect to your PAN application. Kindly submit the requisite documents to P

Address: Pune Maharashtra India

Sir,

I had applied for PAN using online facility on 20/11/2025, Acknowledgment Number : N-[protected] and I have digitally signed my application using e Sign, I have uploaded my Aadhaar document as proof..

On completion I received this message,

"Thank you for using online facility for PAN application.

If you have digitally signed your application using eSign/eKYC then there is...
Helpful
Found this helpful?
1 Comment
Report
Copy
I
indranil dhar
from Pune, Maharashtra
Aug 22, 2025
Report
Copy

PAN database issue

Dear Sir/Madam,

With reference to my PAN CARD number AGWPD1223G,
I encountered the below error when I login to download pan

PAN (AG******3G) entered by you is not in proper status in Income Tax Department Database. Please write to us at utiitsl.[protected]@utiitsl.com with color copy of PAN Card along with copy of Aadhaar to look into the matter. [ Verified on :[protected]:26:58 ]

Looking forward...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
G
gaurav dhargalkar
Aug 8, 2025
Aug 11, 2025
This thread was updated on Aug 11, 2025
Report
Copy

Pending IPin Reset Request

My PRAN number is[protected], when i am trying to reset password it is giving me following error:
Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN....
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
K
Kirti Avinash Rangapure
from bengaluru, Karnataka
Jul 26, 2025
Jul 29, 2025
This thread was updated on Jul 29, 2025
Report
Copy

E-Kyc PAN Update

Hi,

I am trying to update Name and address in PAN using e-Kyc filled all the details and generated token number "[protected]".

In final step of Adhar OTP update the response was "Your Request cannot be Processed.Please try after some time"

I have tried multiple times, Its the same response.

Thanks,...
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
K
Krupanand04
Jul 2, 2025
Report
Copy

PAN application not processed even after 15+ days

I had applied for a new PAN card (Application no: [protected]) more than 15 days ago, but the application is still not processed. The status shows: "Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application."

There is no further update or resolution. I have not received the PAN, and the delay is causing inconvenience for important financial...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
S
Shabad Heer
Jun 26, 2025
Jun 27, 2025
This thread was updated on Jun 27, 2025
Report
Copy

Application status not shown

Sir/madam,

I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But...
Helpful
1 other people found this review helpful
1 found this helpful
2 Comments
Report
Copy
P
Pankajkumar1984
from Hazaribagh, Jharkhand
Jun 17, 2025
Jun 18, 2025
This thread was updated on Jun 18, 2025
Report
Copy

Not able to log in into NSDL app or site using my PRAN

I am not able to log in NSDL site or NSDL app using my PRAN number

"[protected]" and getting the error as invalid PRAN number but every month i get the text message on my mobile as XX amount is deposited into the PRAN account.

Please help me on this and fix it as i am not able to log in and track the amount.

Thanks,
Pankaj...
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
A
ayan11111
from Silchar, Assam
Jun 10, 2025
Jun 10, 2025
This thread was updated on Jun 10, 2025
Resolved
Report
Copy
Resolved

For track record of my pan card

Since the application is digitally signed using eSign/eKYC on 10/06/2025 but when i start to see for the status of my pan card with my appointment number N- [protected]. It shows no record is found so please kindly look into this and solve this....
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
U
user_n123ame
Jun 7, 2025
Report
Copy

Form rejection and reapply

Words like Shri, Late, Dr, Ms, Mr, Mrs, M/s, Kumari, Smt., Alias etc are not allowed.
Re-apply with correct details using online facility at https://tin.tin.nsdl.com/pan/index.html I don't want to repay just for one prefix can you pls fix it. Just for one word why the whole form got rejected.
I am also not aware the (not allowed words) and pan form also not warn me during filling this word.
Just remove the prefix...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
S
Shailjactiwari
from Mumbai, Maharashtra
Apr 11, 2025
Report
Copy

Pan application status shows "no record found"

Sir/madam,

I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Anuja Anant Kaudinya
Mar 15, 2025
Mar 17, 2025
This thread was updated on Mar 17, 2025
Report
Copy

About dormant of PRAN number

My NPS has got dormant and unable to use it. It is showing PRAN not found in NSDL/NPS site. Where can I find the process and NPS office to re-activate my NPS account?

PRAN Number :[protected]

Subscriber name: Anuja Kaundinya

City : Kalyan ( Maharashtra)...
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
jatin.rajput
from Rudrapur, Uttar Pradesh
Mar 8, 2025
Mar 13, 2025
This thread was updated on Mar 13, 2025
Resolved
Report
Copy
Resolved

Payment made but cancelled and refund not initiated

Address: D1d2 1/1/2 Adarsh colony Rudrapur
Website: tin.tin.nsdl.com

I have applied for PAN online and made a payment of rs.106.9
through UPI but my transaction got cancelled from BILLDESK but money was debited from account they have not initiated the refund payment.
transaction No. T2503080130221338250385...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
J
Joti00007
from Kolkata, West Bengal
Jan 24, 2025
Report
Copy

NSDL e-sign/ekyc applied pan application for gender change, status shows no record found.

Sir/madam,

I have applied for gender correction of pan card on 23 january 2025 through e-sign/e-kyc mode. I have got my acknowledgement number N- [protected] .On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."br...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Meena31
Jan 10, 2025
Jan 13, 2025
This thread was updated on Jan 13, 2025
Report
Copy

Transaction error

While making payments during NPS registration the page got refreshed and when i try to retry it says
"The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

ACK NO:11161211
ACK Date: 07/01/2025...
Helpful
2 other people found this review helpful
2 found this helpful
1 Comment
Report
Copy
Dear NSDL Team,

I hope this message finds you well. I am writing to request the immediate approval of my Correction PAN card application. I have completed all the necessary steps, and my application is still pending approval.

I kindly ask for your urgent attention to this matter and request that my PAN card Correction be approved at the earliest.

Here are the details of my application:
br...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
G
GaneshG7
from Bhimavaram, Andhra Pradesh
Nov 21, 2024
Report
Copy

Authentication

Date[protected]
token number [protected]

We are unable to proceed with your online PAN application due to following reason: Mismatch in any one or more of the following fields as per PAN application with the details available in UIDAI database. Name/ Gender/ Date of Birth/ Name as per Aadhaar. Kindly visit designated TIN-FC /PAN Centre and submit your PAN application using Biometric (fingerprint) facility. Your Online...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
K
KIRASS
Oct 8, 2024
Report
Copy

Record not found for status

My acknowledge no [protected] which i did for ekyc esign can't be track and i can't know the status . What should i do...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
N
NaveennBonda
from Vijayawada, Andhra Pradesh
Sep 30, 2024
Resolved
Report
Copy
Resolved

Online Pan Card Application fee refund

I used nsdl website to create a new pan card.Temporary token is [protected]. I used physically document submitted option for his aadhar verification. I have paid an amount of Rs.106.90 Using my phonepe. My balance was deducted from the bank but aadhar athuentication is not proceed.It shows on the screen we are unable to proceed with your online pan application due to following reason: mismatch in any one or more of the following fields as...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Amit_9669
from HOWRAH, West Bengal
Aug 14, 2024
Report
Copy

Pan change application no. 881130258492691 rejected due to prefix

Change in pan application rejected and asked to re-apply due to prefix in name of father as "late". I had called for the same on[protected] and asked them to please remove the prefix and make my pan card and don't complicate the simple things. But they are saying that i will had to re-apply and will have to pay the application money again.
So please either refund the application money or its better to process the...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy