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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Last updated Sep 18, 2023
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NSDL e-Governance Infrastructure reviews & complaints(5259)

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C
COMPLAINT TEAM
Sep 18, 2023
Sep 20, 2023
This thread was updated on Sep 20, 2023
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Hi Team,
I made a transaction of Rs 50 for Reprint of pan card but the amount got debited either no any reference no generated for tracking the details. So please look the matter ASAP.
+1 photos
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

Team Protean!
#BuildingForBillions
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    COMPLAINT TEAM
    Sep 18, 2023
    Sep 20, 2023
    This thread was updated on Sep 20, 2023
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    Hi Team,
    I made a transaction of rs 50 for reprint for pan card on 02/09/2023.But the transaction got failure and amount debited either no confirmation for any reference no. So please look the matter and refund money ASAP.
    +1 photos
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

    Team Protean!
    #BuildingForBillions
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      S
      Sayan_Dgp
      Sep 16, 2023
      Sep 20, 2023
      This thread was updated on Sep 20, 2023
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      Dear Sir,

      I am a member of NSDL APY .
      My monthly contribution is of Rs.376.
      But I AM UNABLE TO CHECK MY ACCOUNT.
      MY PRAN NUMBER IS SHOWING INVALID/NOT FOUND IN DATABASE.

      KINDLY DO THE NEEDFUL SO THAT I CAN VIEW THE ACCOUNT.

      Thanks,
      Sayan Mukherjee
      (PRAN[protected]
      +3 photos
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Thank you for reaching out to us. We're happy to assist. Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php. You may also visit our Chatbot ""KYNA"" available on our website www.npscra.nsdl.co.in.
      - Team Protean
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        D
        durgasdv
        Sep 14, 2023
        Sep 18, 2023
        This thread was updated on Sep 18, 2023
        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Address:Hyderabad

        Hi Team,

        I applied a PAN card for my firm . I need PAN card number urgently to further process the GST and all. When I check the status it seems like require supporting documents. I submitted the all documents online and sent the required documents over speed post also. but still Pan Number not generated. Could you please help me in that.

        Details status in pan poratls is :: "We have not yet received the supporting documents with respect to your PAN application. Kindly submit the requisite documents to Protean to enable us to process your PAN application at the earliest. For further details, please read the guidelines and instructions or contact TIN Call Center at[protected]"

        Thanks & Regards
        Mani Kanta P
        +2 photos
        Sep 19, 2023
        Complaint marked as Resolved 
        Thank you team for quick help
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        We request you to refer our response sent from the email ID [protected]@proteantech.in for your reference.
        -Team Protean
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          I
          Ivin-fx
          Sep 10, 2023
          Sep 11, 2023
          This thread was updated on Sep 11, 2023
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          Hello,
          I applied for pan card through e-kyc method and have done the requested payment of 106.9 rs which has been deducted from my account ( Through Google Pay UPI ). After returning to site, it showed that the session expired and now i have to refill all the details and redo the payment as your site does not save the draft even after clicking on the save icon.
          Please refund this amount in my bank account:
          Details are attached as an image (Screenshot of payment)
          +1 photos
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

          Team Protean!
          #BuildingForBillions
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            Ivin-fx
            Sep 10, 2023
            Sep 11, 2023
            This thread was updated on Sep 11, 2023
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            Hello,
            I applied for pan card through e-kyc method and have done the requested payment of 106.9 rs which has been deducted from my account. However it showed that the session expired and now i have to refill all the details and redo the payment as your site does not save the draft even after clicking on the save icon.
            Please refund this amount in my bank account:
            Details are attached as an image (Screenshot of payment)
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

            Team Protean!
            #BuildingForBillions
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              Ivin-fx
              Sep 10, 2023
              Sep 11, 2023
              This thread was updated on Sep 11, 2023
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              Hello,
              I applied for pan card through e-kyc method and have done the requested payment of 106.9 rs which has been deducted from my account ( Through UPI - Google Pay ) . After returned to page, it showed that the session expired and now i have to refill all the details and redo the payment as your site does not save the draft even after clicking on the save icon.
              Please refund this amount in my bank account:
              Details are attached as an image (Screenshot of payment)
              +1 photos
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

              Team Protean!
              #BuildingForBillions
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                I
                Ivin-fx
                Sep 10, 2023
                Sep 11, 2023
                This thread was updated on Sep 11, 2023
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                Hello,
                I applied for pan card through e-kyc method and have done the requested payment of 106.9 rs which has been deducted from my account ( Through UPI - Google pay ) . After returned to page, it showed that the session expired and now i have to refill all the details and redo the payment as your site does not save the draft even after clicking on the save icon.
                Please refund this amount in my bank account:
                Details are attached as an image (Screenshot of payment)
                +1 photos
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                Team Protean!
                #BuildingForBillions
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                  G
                  Ginson
                  from Chamarajanagar, Karnataka
                  Sep 8, 2023
                  Sep 11, 2023
                  This thread was updated on Sep 11, 2023
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                  Address:4th floor, Sapphire Chambers, Baner Road, Baner, Pune 411045

                  We are unable to proceed with your online PAN application due to following reason: Mismatch in any one or more of the following fields as per PAN application with the details available in UIDAI database. Name/ Gender/ Date of Birth/ Name as per Aadhaar. Kindly visit designated TIN-FC/PAN Centre and submit your PAN application using Biometric (fingerprint) facility. Your Online PAN application fee will be refunded within seven working days.

                  But not amount refunded
                  T I'd : T2309061627039182339315
                  Rs :106.90

                  Please refund my money.
                  +1 photos
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                  Team Protean!
                  #BuildingForBillions
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                    S
                    Sangilimuruganm
                    Sep 3, 2023
                    Sep 5, 2023
                    This thread was updated on Sep 5, 2023
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                    [protected] This is my PRAN number.I reset the password at 1st time its shows PRAN not found in database
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Thank you for reaching out to us. We're happy to assist. Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php. You may also visit our Chatbot "KYNA" available on our website www.npscra.nsdl.co.in.
                    -Team Protean
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                      S
                      Sartaj5544
                      Sep 2, 2023
                      Sep 4, 2023
                      This thread was updated on Sep 4, 2023
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                      I have applied for correction or change in pan but the problem status showing invalid document and option not showing for uploding another documnets
                      +1 photos
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      We express our apology for the inconvenience caused and we assure you to resolve your query at the earliest. We will connect with you or share the resolution on the email ID provided.

                      Team Protean!
                      #BuildingForBillions
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                        G
                        Ginson
                        from Chamarajanagar, Karnataka
                        Sep 1, 2023
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                        This is my second attempt I loss my money please refund my money

                        Address:Ottardhotti martalli hanur chamarajanagar Karnataka
                        Website:www.onlineservices.nsdl.com/paam/endUserLogin.html;jsessionid=6868B874D8BAC97B44C02DD636734212.paamtomcat2?type=A

                        I use nsdl website to create a change pan card . Temporary token is [[protected]]. I used option for Submit digitally through e-KYC & e-Sign his aadhar verification. I have paid an amount of rs.106 used by UPI. My balance was deducted from the bank on 01/09/2023 but adhar application not issued. It shows on the screen we are unable to proceed with your online pan application due to following reason: mismatch in any one or more of the following...
                        +1 photos
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                        M
                        muni2302
                        from Jayamkondacholapuram, Tamil Nadu
                        Aug 31, 2023
                        Sep 4, 2023
                        This thread was updated on Sep 4, 2023
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                        Address:Plot No 20, Second Street, M.R.F Nagar, Adiyanuthu Village, Dindigul East
                        Website:nsdl

                        My pan number is BCYPS3221A and Aadhar is.[protected] My mobile number has been changed to [protected] due to which i am not able to verify kyc. please update.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Please refer URL https://www.protean-tinpan.com/ for detailed procedure to apply PAN Card

                        Team Protean!
                        #BuildingForBillions
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                          ReshmiUR
                          from Vadakara, Kerala
                          Aug 27, 2023
                          Aug 29, 2023
                          This thread was updated on Aug 29, 2023
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                          Hi, I have an e NPS account and invested through Kfintech NPS. Now when I am trying to open my NPS through NSDL its showing PRAN not found in Database. Any idea why is it so?
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Thank you for reaching out to us. We're happy to assist. Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php. You may also visit our Chatbot "KYNA" available on our website www.npscra.nsdl.co.in.
                          - Team Protean
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                            P
                            panda143
                            Aug 25, 2023
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                            Address:India

                            I need PAN card number urgently. please could you tel me the further processing. And how many days is take to generate the PAN card number?

                            Applied on 14th May its been more than 16 weeks now
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              M
                              mridula devi
                              Aug 20, 2023
                              Aug 22, 2023
                              This thread was updated on Aug 22, 2023
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                              I have applied for new pan card on 20th August 2023 through e-sign/e-KYC mode. I have got my acknowledgement number ([[protected]]). On completion of the process I have received message like below.

                              "thank you for using online facility for pan application.

                              If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                              But when I checked my application status today, it shows message "sorry, no record found."

                              Please check my application

                              Thanking you
                              Mridula Devi
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                              Team Protean!
                              #BuildingForBillions
                              We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                              Team Protean!
                              #BuildingForBillions
                              mridula devi's [Complaint's author] reply, Aug 21, 2023
                              Submitted as instructed. Now please do the needful.
                              Regards
                              Inconvenience caused is highly regretted. We request you to Kindly share your request Id received from [protected]@proteantech.in

                              Team Protean!
                              #BuildingForBillions
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                                P
                                pasumarthi leela priya madhuri
                                Aug 20, 2023
                                Aug 21, 2023
                                This thread was updated on Aug 21, 2023
                                Resolved
                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                                Resolved
                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                Address:Hyderabad

                                Sir/madam,

                                I have applied for Changes/Correction of Pancard through e-sign/e-kyc mode. I have got my acknowledgement number - ([protected]). On completion of the process i have received message like below.

                                "thank you for using online facility for pan application.

                                If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                But when i checked my application status today, it was shown "sorry, no record found."

                                Please check my application status
                                +1 photos
                                Aug 21, 2023
                                Complaint marked as Resolved 
                                Got mail from NSDL
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                                Team Protean!
                                #BuildingForBillions
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                                  singhanuraj70
                                  Aug 15, 2023
                                  Aug 18, 2023
                                  This thread was updated on Aug 18, 2023
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                                  Am not able to login to the CRA-NSDL website,

                                  Am not able to log in to cra-nsdl.com

                                  Password reset is giving me the following error,
                                  "Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN"

                                  Please help me to recover my login credentials for cra-nsdl.com

                                  my PRAN NO:[protected]
                                  Registered mail id: [protected]@gmail.com
                                  +1 photos
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Response to your query has been sent to registered email address available in NPS database. Please share your feedback with us to make your experience even better. To know more about NPS services / benefits, visit NPS ki Pathshala at https://bit.ly/2vyuhfK
                                  - Team Protean
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                                    anujsharma86
                                    from chintpurni, Himachal Pradesh
                                    Aug 6, 2023
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                                    Hi team, i have my NPS account open last year & received the NPS card also.
                                    When i am trying to login to NPS app or website, it is showing me PRAN invalid.

                                    Please help

                                    My PRAN no is[protected]

                                    attached is the error & my NPS card image
                                    +1 photos
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      balakrishna 78
                                      Aug 2, 2023
                                      Aug 3, 2023
                                      This thread was updated on Aug 3, 2023
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                                      Address:income tax panservices unit, 5th flor, mantri sterling, plot 341, survey no 997, model colony, near deep bungalow chowk, pune 411016.

                                      Dear Sir,
                                      i have applied for a pan card in the name of JAHNAVI M which dispatched our address on july 2023, i could not rceive the pan card as address mentioned in the pan card disptch is insuficent local postman resend this to nsdl pune office

                                      Applicant name: JAHNAVI M
                                      Acknowledgement number: [protected]

                                      therefore, Iam requesting to resend my pan card in the below adress

                                      Jahnav M
                                      No-13, 14th cross street,
                                      gopal nagar, TNHB
                                      walajapet
                                      Ranipet(DIST)
                                      Tamilnadu -632513
                                      Phno-[protected]
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                                      Team Protean!
                                      #BuildingForBillions
                                      We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                                      Team Protean!
                                      #BuildingForBillions
                                      We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                                      Team Protean!
                                      #BuildingForBillions
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