NSDL e-Governance Infrastructure Customer Care
NSDL e-Governance Infrastructure Ltd.
Customer satisfaction rating: 71%
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3294
COMPLAINTS

NSDL e-Governance Infrastructure Customer Care

NSDL e-Governance Infrastructure Ltd.

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Address
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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439

Phone:
Phone:
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+91 22 2499 4200  [Vidya Lakshmi]
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+91 22 4090 4242  [Head Office]
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+91 11 2370 5418  [New Delhi]
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+91 20 2721 8080  [PAN/TAN Call Centre]
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+91 11 2335 3817  [New Delhi]
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+91 79 2646 1376  [Ahmedabad]
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+91 22 2499 4477  [EzeeWill]
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Fax:
Fax:
+91 22 2491 5217  [Head Office]
+91 33 2289 1945  [Kolkata]
+91 44 2814 4593  [Chennai]
+91 11 2335 3756  [New Delhi]
+91 79 2646 1375  [Ahmedabad]

Customer satisfaction rating
71%
Complaints
3294
Pending
95
Resolved
2289
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

NSDL e-Governance Infrastructure related photos (656)

NSDL e-Governance Infrastructure Complaints & Reviews

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Nsdl E-Governance Infrastructure — refund for pan application

 fi 6 on Jun 16, 2019
I applied for a new pan through NSDL and got through almost all steps. I paid the fee using my debit card and money was debited from my account. But then my application was rejected due to a mismatch in demographic data. I have not received the refund yet. The application was made on 07/06/2019 and the transaction occured the same day. Please help me get the refund....
Complaint comments  Read comments [3]Complaint category Government Organizations

Nsdl E-Governance Infrastructure — old pan number issued to my fresh pan card

 Rockuy on Jun 15, 2019
My pancard issue at 12/10/2017 when i required to home loan, but it show credit card loan(in cibil) against on this pan card since 2003 how it is possible if i got my pan card in 2017, as back i did not have any pancard/aadhar card and before 2017 i did not have any loan.please help me my contact no.[protected] and mail id is [email protected]
Complaint comments  Read comments Complaint category Credit Cards

Nsdl E-Governance Infrastructure — pan card not received our address please re dispatched

 Ami78272727 on Jun 14, 2019
I have applied for a new pan card in the name of "THE CAN-TE3N" which dispatched our address in 06/06/2019. I couldnot received the Pan card as our address . Later after couple of days we contact the post man regarding the post .he told that he kept with him for four days and returned to the sender address.

therfore, I Requesting your resend my PAN CARD to same address and I Mentioned Our Details Below

Applicant name :- Rahul kumar
Acknowledgement no. :- N-[protected]
Date of Applicant :[protected]
Mobile No :- [protected]...
Complaint comments  Read comments [2]Complaint category Restaurants & Bars

Nsdl E-Governance Infrastructure — same pan number issued to different person.

 sharma123sushil12 on Jun 14, 2019
I just got my CIBIL report yesterday and got to know that my CIBIL score is affected due to some loans which are issued to some other person with same name however, father name and D.O.B is different.
I need immediate help to close remove duplicacy or fraud happening over my PAN no.
Name- Sushil kumar sharma
Mob- [protected]
[email protected]
Do call for further details....
Complaint comments  Read comments Complaint category Tax Services

Nsdl E-Governance Infrastructure — pan no.aqgpk0115n wrongly allotted to two persons

 krishnaloan172 on Jun 14, 2019
Dear ITD Team
I would like to inform you that PAN no.AQGPK0115N allotted to me and one other person whose name and father name is same but his address in different from my one.I am facing problem because of this wrong PAN data.A letter of confession TIN/OPS/NW/2019-20/1054 was about wrong PAN entry was issued in my name and address but it was not received by me and it was delivered at the address to Sh. Rajesh Kumar S/o Om Parkash address-Fateh Pura Kalan, Kotputli, Jaipur, Rajasthan.

If you will check the record of dispatch this letter should be delivered on my location...
Complaint comments  Read comments Complaint category Tax Services

Nsdl E-Governance Infrastructure — multiple transaction for fresh pan card application

 mi2aryan on Jun 14, 2019
I've applied online for fresh pan card application, My 1st transaction failed due to Aadhar card authentication failed. I tried the 2nd transaction again failed for the same reason. On 3rd transaction I got success.
For each transaction, from my account deducted Rs.106.90.
For the same next day, I received a refund for the 1st transaction.
after a two week, I received my PAN Card. but still, the 2nd transaction needs to refund.
I mailed to ([email protected], [email protected]) regarding these issues, till the day I didn't receive any updates....
Complaint comments  Read comments [2]Complaint category Tax Services

Nsdl E-Governance Infrastructure — online pan correction application status shows - no record found

 Pratul Lobo on Jun 14, 2019
On NSDL website for PAN CARD correction, I have applied online on 13-June-2019 through eKYC and e-sign process by providing my Aadhaar card number. I have made a payment of Rs. 107 through Credit Card for the Physical PAN CARD.

My Application number is [protected].

However, on tracking the Application status, it shows " NO RECORD FOUND".

Please explain why the status shows NO RECORD FOUND when all details have been provided and payment made.

when shall I obtain the corrected PAN CARD?

Regards,

Steffi...
Complaint comments  Read comments [2]Complaint category Tax Services

Nsdl E-Governance Infrastructure — to redispatch pan card

 himanshu ku. mishra on Jun 13, 2019
Dear Sir,
I have applied for a new PAN Card in the name of REETA DEVI which dispatched our address in 07 AUG 2017. I couldn’t receive the PAN Card as our home was closed when the local Post Man reached our home. Later, after couple of days we contact the Post Man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, I requesting your resend my PAN Card to same address and I mentioned our details below.

Applicant Name: REETA DEVI
Acknowledgement Number: N [protected]
Date of Application:...
Complaint comments  Read comments [1]Complaint category Airlines

Nsdl E-Governance Infrastructure — e-sign pan application status shows no record found

 simarjitsingh1 on Jun 13, 2019
Respected Sir/madam,

I have applied for updating pan card on 12th june 2019 through e-sign mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking...
Complaint comments  Read comments Complaint category Government Organizations

Nsdl E-Governance Infrastructure — refund for failure of pan application

 [email protected] on Jun 12, 2019
I have used NSDL website to create a new pan card of my Sister.I used e-kyc option for her Aadhar verification. I have paid an amount of Rs.106.20 using my debit card. MY balance was deducted from the bank on 11/06/2019 but there was a mismatch between Aadhar details and details furnished for PAN application. It showed me a message stating that there was a mismatch between Aadhar and PAN details and hence you cannot proceed the application, Amount would be refunded within 7 working days. Once again I have applied on next day i.e. 12/06/2019 by paying 106.20. Whether my previous payment is refundable?...
Complaint comments  Read comments [1]Complaint category Tax Services

Nsdl E-Governance Infrastructure — pan under process since a long time

 snvineet on Jun 11, 2019
The PAN correction applied for online on 26 May 2019 and the application is still showing as under process. Considering that the document was submitted online and the e-verification for the same is already done with Aadhaar. The time period seems to be awfully long to correct the details of the PAN card. The Acknowledgment number of the same is N-[protected] . Please help resolve the same....
Complaint comments  Read comments Complaint category Tax Services

Nsdl E-Governance Infrastructure — pan card - redispatch request as early as possible

 nhgopalani on Jun 11, 2019
Dear sir,
I have applied for a new pan card in the name of balaji garment processor (Thane bhiwandi-west) pan no - aaufb6939k which is get through msg to me & dispatched our address in 10/04/2019. ACKNOWLEDGEMENT NO- N-[protected] I couldn’t receive the pan card as our office was closed when the local post man reached our office. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.
MOBILE NO-[protected]...
Complaint comments  Read comments Complaint category Tax Services

Nsdl E-Governance Infrastructure — post payment session expired for pan name correction

 Mohan Kotari on Jun 11, 2019
Dear Support Team,

I have applied online address correction for my PAN and I do the payment successfully.
Post payment after entering the aadhar OTP it shows " Session expired".
Request you to do the needful and correct my name in PAN.

Token No is:[protected]

Please look into the matter and I request to refund the money or provide the link so that we can complete the process.

Thanks...
Complaint comments  Read comments [1]Complaint category Tax Services

Nsdl E-Governance Infrastructure — no record found problem occurs when check the pan card application status

 Masrat Khan on Jun 10, 2019
I have applied for new pan card on 10th Jun 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Masrat Khan...
Complaint comments  Read comments Complaint category Tax Services

Nsdl E-Governance Infrastructure — refund for unsuccessful completion of application

 sharankumbar on Jun 10, 2019
Dear Sir/Madam,

During the submission of PAN card correction application rupees 106.90/- has been debited from my State Bank of India account with reference no[protected]INB Payments- QSBI[protected]GAGFJLCJ5.

Also the generated application token no. was [protected] dated 26/06/2019.

Its already more than 10 days are over, therefor I request you to refund the amount for the same.

Mr. Sharankumar Kumbar...
Complaint comments  Read comments Complaint category Tax Services

Nsdl E-Governance Infrastructure — pan-correction, amount has been deducted and not refunder

 Dinesh Mechanic on Jun 10, 2019
I have applied pan name correction through onlineservice - NSDL Online. Token Ref No. [protected] on 03-Apr-2019. Almost everything done quickly, finally i had re-directed to fees window to complete the application. Then, i used HDFC net banking and amount also paid. Almost more than two months over, still it is not refunded. Same i wrote mail to [email protected] Request ID :##517501## on 4-June-2019. How ever there is no response.
Kindly, escalate the issue to concern department resolve my refund issue.
Thanks You....
Complaint comments  Read comments Complaint category Tax Services

Nsdl E-Governance Infrastructure — money got deducted but shows transaction error

 Vaibhav Budhiraja on Jun 7, 2019
I use NSDL website to create a correction in pan card of my friend. Temporary Token is [protected]. I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.106.90 using my paytm account. MY balance was deducted from the paytm wallet on 07/06/2018 but money got deducted and the website showd transaction error. Then again i have paid using my netbanking for the same. But the problem that i have paid two times for the same application. This problem arises due to the site problem. I need all my
of 1 transaction money. they have to close their webiste if they can't fix the...
Complaint comments  Read comments Complaint category Government Organizations

Nsdl E-Governance Infrastructure — redispatch of pan card - mumbai

 kayurj87 on Jun 7, 2019
Dear Sir,
I have applied for a name change on PAN Card in the name of Supriya Jani (Maternal name - Supriya Khamkar) which was dispatched to our address in May 2019. I couldn’t receive the PAN Card as our home was closed when the local Post Man reached our home. Later, we contacted the Post Man regarding the same. He told that it was kept with post office for four days and returned to the sender address.

Therefore, I requesting your resend my PAN Card to same address. PAN card copy attached....
Complaint comments  Read comments Complaint category Tax Services

Nsdl E-Governance Infrastructure — I'm complaining about refund

 Raman Balaranganadhan on Jun 6, 2019
I applied for pan card online on 29/05/2019 and it got rejected due to mistake in some fields. I made a payment of Rs106.90 using my debit card which was to be refunded in 7 working days as promised by you. But I did not receive my refund amount even after completion of 7 working days. Kindly look into this problem and make sure that I get my refund back....
Complaint comments  Read comments Complaint category Tax Services

Nsdl E-Governance Infrastructure — my pan details showing " records not found" in know your pan status

 bewlah on Jun 6, 2019
Dear Sir/ Madam

i got my PAN CARD NO: BIKPP3904K", when i check my pan card details in know your pan card status in income tax department, after entering my pan number and date of birth details, it is showing that " Record not found" to my pan number, so i got problem sir.

please respond to my complaint and do help me

Thank you
yours sincerely
P bewlah...
Complaint comments  Read comments Complaint category Education

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