Nsdl E-Governance Infrastructure — change of pan details

Nsdl E-Governance Infrastructure — change of pan details - ekyc failure refund amount

R RamadeviNarasimhan

E-kyc for my mother (Senior citizen) failed after payment with below message. Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. Will i get refund? How do i know the exact reason of failure? Why is an important website like this is always showing failure messages? Any steps taken for this? I lost similar money last year too. Token number [protected] Transaction reference number 20200302111212800110168216616769317 Date & time of transaction[protected]:02:58.0 Payment amount 106.90 Bank reference number[protected] Your e-sign/e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode or e-sign mode. Kindly note that you will get refund of this pan application in next seven working days. Was this information helpful? No (0) Yes (0)
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint. Verified Support Mar 12, 2020 NSDL e-Governance Infrastructure Customer Care's response As per the telephonic discussion with our representative, your grievance has been resolved. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification you may write us at [protected]@nsdl.co.in. Mar 12, 2020 Updated by RamadeviNarasimhan Yes. I got the refund amount last week. Thanks for addressing the concern at the earliest.
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