Submit a Complaint
Tax Services
NSDL e-Governance Infrastructure

[Resolved]  Nsdl E-Governance Infrastructure — nsdl new pan card fee not refunded

Address:Mumbai City, Maharashtra
Website:www.nsdl.co.in,egov-nsdl.co.in

I applied for new pan using ekyc mode on 15th &16th feb 2017. I tried two thinking some problem in entering otp, but all the two time i noticed i entered exact otp which i received but its deducted my amount and otp failed. Even though iam entering correct otp only

I got this below message after payment — adhar authentication — finally ekyc alone getting failed using otp wherease i entered the correct otp only

"your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days."

Please fix the bug, or its a way of earning money. I want my refund for this 2 temporary tokens. Please refund my amount back. Rs: 120.60 for each transaction has been deducted

Temp token no:[protected] on 15th july and [protected] on 16th july.
Was this information helpful?
No (0)
Yes (0)
Aug 5, 2021
Complaint marked as Resolved 
Jul 23, 2017
Updated by vasanth944 still now no response from NSDL side. plz refund my deducted amount
Complaint comments 
1 Comment

Related NSDL e-Governance Infrastructure reviews

[Resolved]Nsdl E-Governance Infrastructure - Enps- payment gateway failure[Resolved]Nsdl E-Governance Infrastructure - Pan status "no record found"[Resolved]Nsdl E-Governance Infrastructure - Ipin and tpin not yet received[Resolved]Nsdl E-Governance Infrastructure - PRAN not found in database while trying to set the PRAN password[Resolved]Nsdl E-Governance Infrastructure - NSDL - e-sign/ekyc pan application status for correction shows no record found
View all 5291 NSDL e-Governance Infrastructure Reviews

Comments

You can generate your PAN Acknowledgment mentioning Temporary Token Number, Date of Birth and E-Mail ID on this link -https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    NSDL e-Governance Infrastructure
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    70%
    Complaints
    5291
    Pending
    107
    Resolved
    3575
    View all 5291 NSDL e-Governance Infrastructure reviews & complaints
    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all NSDL e-Governance Infrastructure contact information