Nsdl E-Governance Infrastructure — Data Mishandled and Delay of Services

Website:

www.onlineservices.nsdl.com/paam/endUserLogin.html?type=A

We had filled for PAN Correction on 8th July 2022 with ack no: N-[protected]. We had chosen e-KYC/e-Sign option which means there is absolutely no need to forward any physical documents. 3 days later, the ITD marks the application for AUDIT and sends back to NSDL. NSDL sends no mail communication for this. This status we got to know from Status Check. On calling the NSDL, they said, that there were absolutely no documents attached with the application which means the digitally signed documents have been acquired by NSDL but mishandled. This is a clear system error and with this complaint I seek a fast track processing of the PAN application within 2 days for no further action. I hold the acknowledgement receipt which is populated by the image from Aadhar and addresses also have been populated from Aadhar which means attestation was successful. I can't share the ack receipt in public for privacy concerns but for communication ahead of this point, we are ready to do it personal email.