Nsdl E-Governance Infrastructure — e-kyc failed refund needed

I have filed application for pan but due to failed e-kyc i want refund and i didn't get any acknowledgement no. I want to apply for refund for my payment. But online refund application form is not taking my transaction reference no. And not been able to get refund. Pls help and resolve the matter. I have attached the receipt. Pan application is filed in the name of bhagirathi devi and dob is 21/07/1973