Nsdl E-Governance Infrastructure — Error in E KYC verification

Since more than 1.5 months i am trying to update my wife Name in Pancard . I have completed all the process as asked including payment . But in last step at the time of E KYC verification it is showing error "error while getting ekyc details, please try again ok". I tried multiple times but every time there is same error. Kindly try to help me fix the issue. so that we can update name accordingly.