[Resolved] Nsdl E-Governance Infrastructure — Esign/ekyc PAN applied successfully, But while tracking the status it shows as " No Records Found"

Jitendra@837

from Mumbai, Maharashtra

Jul 13, 2023

Website:

tin.tin.nsdl.com/tan2/servlet/PanStatusTrack

Sir/ Madam,

I have applied for pan card correction / change of my client on 11/07/2023 through e-sign/e-kyc method. I received my PAN card acknowledgement No. N-[protected] acknowledgement PDF after completion. Its been successfully completed and I received the following message along with the PAN card acknowledgement PDF:-

"Thank you for using online facility for pan application. If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

Later when i tracked my application status, its showing as "sorry no records found."

Proof of (1) PAN Card Acknowledgement, (2). Tax invoice of Payment Receipt are attched below. Kindly please check it.

Please check my New PAN card application.

+2 photos

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Jul 14, 2023

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2023

NSDL e-Governance Infrastructure Customer Care's response Thank you for contacting Protean. We express our apology for the inconvenience caused and we assure you to resolve your query at the earliest. We will connect with you or share the resolution on the email ID provided.

Team Protean!
'Building for A Billion'

Jul 17, 2023

Updated by Jitendra@837 COMPLAINT HAS BEEN RESOLVED