[Resolved] Nsdl E-Governance Infrastructure — Money deducted and pan application not placed, no acknowledgement number, generated refund the amount paid

Himanshu_765K

from Mumbai, Maharashtra

Address:	122015
Website:	www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

Hello sir,

I have a serious issue regarding money being deducted from my bank account.

I was applying for pan correction for 2 different pan cards from https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html, going through the procedure i opted for kyc mode and did my payments but as my aadhaar is authenticated its showing that the request cannot be completed and "money has been deducted from my bank a/c"

So please tell me when will it be refunded and it happened the same for 2 of my applications done.

I am attaching the details of my application

Token number1: [protected] (Devat ram agrawal)
Token number 2: [protected] (Usha kanodia)

Txn ids:
0007517258090620171436411496999201227
0007517258090620171441121496999472618
0007517258090620171448241496999904944
0007517226090620171455521497000352865
00075172580906201715491497000849617

Please tell me about the procedure of refund and in how much time it will get done positively.

Waiting for your quick revert

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Jul 21, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Jun 13, 2017

Updated by Himanshu_765K My complaint has not been resolved till now.. Rather i have tried out every number on the NSDL website, not 1 connects.. Trying the numbers from last 3 days.. Complaint on Twitter..
Mailed them did every possible things, but no one is answering

Please please let me know what to do to get my money back..

From morning 9am to evening 6pm no one picks up the call, after 6pm someone picks up the call and says "OFFICE BAND HO GYA HAIN.. KAL SAWARE CALL KIJIYE"
This is the replies we get.. And how can the portal of E-Governance help up..
Called the Efilling department.. they told we cannot help call the NSDL.. even after telling them that no one is picking calls on any number.. they give the same replies..

Tell me how will we help ourselves now.. If no one is there to answer..
Its pathetic condition of the government departments that people suffer..

Verified Support

Jun 20, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.