[Resolved]  Nsdl E-Governance Infrastructure — my pran not found in data base

Address:#10, ADB quarters, Mysore Ooty road, sewage faram, Mysore, Karnataka

I open a APY account and money has been cut every month. I haven't received my PRN kit because of my change of address. So if I try to open the NPS app with PRAN number it will show as the ' PRAN number is not in data base', due to this I am unable to access my APY. Kindly help to resolve this problem as Soon as possible and provide my password if possible.
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Feb 8, 2020
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jan 08, 2020
NSDL e-Governance Infrastructure Customer Care's response
Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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    +91 22 2499 4200 [Vidya Lakshmi]
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