[Resolved]  Nsdl E-Governance Infrastructure — Non refund of amount for failed transaction

Address:

Thane, Maharashtra, 401209

I used nsdl website to create a new pan card of my neighbor. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.112.75 using my credit card. My balance was deducted from the bank on 14/06/2017 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode.
Other details are as follows:

Transaction status : pgs10001-sucess
Transaction reference no. : jhmp[protected]
Date : 14/06/2017
Amount deducted : 112.75
Bank reference no. 004016

Kindly refund the same asap