[Resolved]  Nsdl E-Governance Infrastructure — Not able to Login after I paid money for Pan Card making

Address:Mumbai

My name is Gaurav Kumar Choudhary. I am an undergrad student and an adult. As an adult I decided to apply for the pan card on 10FEB which is one of the essential documents for each citizen. So, yesterday after I applied and filled in all my credentials. After that I paid the asked amount and it was all successful. But when I tried to authenticate my AADHAR I didn't receive any OTP on my registered mobile number of AADHAR. I tried several times and continued the process but I failed to receive any OTP on my number. After that I closed the website with a view that I would be able to do it some time later. But next time when I filled the required credentials to Login into the REGISTERED USER section I wasn't able to LOGIN properly and received a message saying-"Please Enter the Valid Details."

I had filled all my details correctly but didn't receive any mail on my EMAIL ID. Nor did I receive any verification code on my mobile phone number which I gave to get it registered for PAN. Please look into this matter as this is very essential aprt of my life.
+6 photos
Was this information helpful?
No (0)
Yes (0)
Mar 28, 2022
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Feb 22, 2022
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
Verified Support
Feb 25, 2022
NSDL e-Governance Infrastructure Customer Care's response
We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    NSDL e-Governance Infrastructure
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    70%
    Complaints
    5291
    Pending
    107
    Resolved
    3575
    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all NSDL e-Governance Infrastructure contact information