[Resolved] Nsdl E-Governance Infrastructure — Not able to login to my NPS account, Error shown "PRAN details not found in database"
I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.
Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
Unable to reach helpline numbers as getting automatic message 'PRAN is not valid'. Unable to raise grievance in the system as there is no such category. Please help.
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Jan 5, 2021Complaint marked as Resolved
From the date of opening e-NPS 3-7 working days is required for updating account details in cra system. Hence the issue is resolved automatically
Jan 04, 2021
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Jan 06, 2021NSDL e-Governance Infrastructure Customer Care's response Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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