[Resolved] Nsdl E-Governance Infrastructure — NSDL e-sign/ekyc update pan application status shows " Sorry, No record found."

Ashik Kumar

Jun 20, 2022

Address:

Bangalore

Dear sir/madam,

I have applied for an update of details in my existing PAN Card on 20th June 2022 through e-sign/e-kyc mode. I have got my acknowledgment number ([[protected]]). Upon completion of the process, I have received a message as below.

"Thank you for using the online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when I checked my application status, it was shown "Sorry, No record found."

Please check my application - ([Acknowledgement Number: N- [protected]])

Sincerely,
Ashik Kumar

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Jul 31, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2022

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by Protean and forwarded to Income Tax Department (ITD) to update the changes requested in PAN application.

Verified Support

Jun 30, 2022

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been dispatched on 26-JUN-2022 by Postal Department vide airway bill no JN[protected]IN, at the address for communication indicated by you in the application.