[Resolved] Nsdl E-Governance Infrastructure — NSDL new Pan card fee not refunded

naazneen30

from Bengaluru, Karnataka

Address:	Chennai, Tamil Nadu, 600029
Website:	www.tin-nsdl.com

I applied for new pan using ekyc mode for my sister on 27th Feb 2017 . I tried thrice thinking some problem in entering OTP, but All the three time i noticed i entered exact OTP which i received but its deducted my amount and OTP failed . Even though iam entering correct OTP only

I got this below message after Payment -- Adhar authentication -- finally ekyc alone getting failed using OTP wherease i entered the correct OTP only

"Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days."

Please fix the bug, or its a way of earning money. I want my refund for this 3 temporary tokens. Please refund my amount back. Rs: 117 for each transaction has been deducted

Temp Token No: [protected], [protected] on 27th Feb and [protected] on 28th Feb.

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Mar 2, 2017

Complaint marked as Resolved

My problem has been resolved. Iam happy

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Mar 01, 2017

Updated by naazneen30 117.35 has been deducted all the three time and i got same message all the three time. Please refund my amount

Mar 02, 2017

Updated by naazneen30 Only two token payment out of three has been refunded Temp Token No: [protected], [protected]

Still TempToken Payment : [protected] is pending. Please refund this as well

Mar 02, 2017

Updated by naazneen30 Thank you so much team. All my debited amount has been reverted . Such a great experience in resolving customer complaint in this site. Great Job!!! :)

Verified Support

Mar 07, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Naazneen,

This has reference to the query/complaint raised by you.

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.

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Comments

vasanth944

from Chennai, Tamil Nadu

I applied for new pan using ekyc mode on 15th &16th Feb 2017 . I tried two thinking some problem in entering OTP, but All the two time i noticed i entered exact OTP which i received but its deducted my amount and OTP failed . Even though iam entering correct OTP only

I got this below message after Payment -- Adhar authentication -- finally ekyc alone getting failed using OTP wherease i entered the correct OTP only

"Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days."

Please fix the bug, or its a way of earning money. I want my refund for this 2 temporary tokens. Please refund my amount back. Rs: 120.60 for each transaction has been deducted

Temp Token No:[protected] on 15th JULY and [protected] on 16th JULY.