Nsdl E-Governance Infrastructure — Online pan card application failure

Website:

www.onlineservices.nsdl.com

I tried to apply PANCARD individual online and all the payment done after that the site shows that I can't E-KYC/e-verify the details through online. and I need to apply physically. the message is "Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days."
Also they says that I will only get refund with in 7 days. my temporary token id is [protected] and I paid through upi transaction id is :[protected] on 02/02/2022.

When I checked internet this is the main complaint of this site and many people not get refund as per their comments. so the govt. is not solving the issue of the website due to this and they are getting lots of money.

I forcibly request to give the amount with in 1 day or give interest for the amount after 1 day in day basis when returning.