[Resolved]  Nsdl E-Governance Infrastructure — Otp verification failed loss of money

Address:	522006
Website:	www.onlineservices.nsdl.com

I have faced the some issue while processing the pan application token no [protected]
Acknowlegment no [protected]

. Technical failure aadhar authentication through otp (Sometimes due to slow internet or bad browsers page wont load and due to continuos requests it exceeds limit). I know you wont give me refund its loss of 100 for me.

Please allow the user to choose option whether proceed
With
1) sending physical documents by post
2) refund of complete application fee by cancelling it because he may reapply after solving his aadhar otp issue linking mobile no or email id properly again as he may not be able to send all documents physically.
3) or verifying his aadhar some other day again incase he provides valid aadhar linked mobile no or email id.

So please update your website regarding this and comfort people to get online. (Digital india)

However if possible give me full refund as my case was also same.