Nsdl E-Governance Infrastructure — pan amount not refunded

I use nsdl website to create a new pan card of my sister. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.106.20 using my debit card. My balance was deducted from the bank on 24/05/2019 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. Please refund the amount as much as possible. Kindly do the concern.