[Resolved] Nsdl E-Governance Infrastructure — PAN card is not delivered [protected]

[Resolved] Nsdl E-Governance Infrastructure — PAN card is not delivered [protected]

J Jawaharzz from Tirunelveli, Tamil Nadu Mar 18, 2022 Apr 2, 2022 This thread was updated on Apr 2, 2022

Sir, I have applied for PAN card update on 16-Feb-2022. I have paid for physical PAN copy and the physical card is dispatched by NSDL through their courier partner Velex. It is not delivered yet to me until 18-Mar-2022. Velex courier has not even attempted to deliver the PAN card and simply have updated the status as Delivered. Please look into the matter and make sure the PAN card is delivered to me. PAN application number: [protected] Velex courier behaviour is not professional and not worthy to be associated with Govt organization. Please partner with a courier company that is more committed to their business. A document like PAN card can easily be misused if your courier partner is lethargic. This is the status from Velex courier tracking. Notice how they manipulate the data. The status time is not in order. AWB NO : [protected] Details Shipment Location Status Remarks Status Date Status Time TIRUNELVELI, TIRUNELVELI SHIPMENT DELIVERED 08 Mar 2022 14:01:06 TIRUNELVELI, TIRUNELVELI OUT FOR DELIVERY 15 Mar 2022 19:55:35 TIRUNELVELI, TIRUNELVELI TIME CONSTRAINT 15 Mar 2022 19:35:29 TIRUNELVELI, TIRUNELVELI OUT FOR DELIVERY 07 Mar 2022 16:48:27 TIRUNELVELI, TIRUNELVELI TIME CONSTRAINT 07 Mar 2022 16:24:55 TIRUNELVELI, TIRUNELVELI OUT FOR DELIVERY 02 Mar 2022 13:45:26 TIRUNELVELI, TIRUNELVELI SHIPMENT ARRIVAL IN TVL BRANCH 24 Feb 2022 14:46:47 JOGESHWARI, MUMBAI FORWARDED TO TVL BRANCH 19 Feb 2022 07:22:47 JOGESHWARI, MUMBAI SHIPMENT ARRIVAL IN BOM ORIGIN 19 Feb 2022 07:11 Was this information helpful? No (0) Yes (1)
Apr 2, 2022 Complaint marked as Resolved NSDL followed up with couri NSDL e-Governance Infrastructure customer support has been notified about the posted complaint. Verified Support Mar 22, 2022 NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly. Verified Support Mar 25, 2022 NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution. Apr 01, 2022 Updated by Jawaharzz Hi team, Were you able to follow up with your courier partner? Verified Support Apr 01, 2022 NSDL e-Governance Infrastructure Customer Care's response We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference. Apr 02, 2022 Updated by Jawaharzz I got the PAN card. The Velex delivery agent was having bunch of PAN cards for past few months in his shop. He is not willing to deliver since he is not paid for couple of months. Someone from nearby city courier office called me and gave the address of delivery agent. I collected my PAN card from his shop that is 5 kms away. Marking it as resolved.
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