Nsdl E-Governance Infrastructure — PAN update application stuck refund PAYMENT

I applied for the pan card NAME CHANGE 15 DAYS before and paid the fees through my UPI PAYMENT but the e-kyc failed due to which it displyed the following message :
"Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days."
now its been over a month but neither the refund has come nor e-kyc has completed.
Please refund my money.Details are given below:
TOKEN NO.: [protected]
DOB: 22/09/2000
NAME SAI GANESH VUNDI
E MAIL: [protected]@GMAIL.COM
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NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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