[Resolved] Nsdl E-Governance Infrastructure — Payment deducted but no update given by the site regarding it

anmols2810

from New Delhi, Delhi

Apr 12, 2022

Address:

New Delhi

I paid 106.90 Rs. for my PAN card application form token no. [protected] via Paytm the amount got deducted from my bank account transaction id 0094626647120420221026361649739396025 as per NSDL site but the site did not show any payment done or approved screen and stopped working and when I relogged in it took me back to make payment screen.
Hoping for an early reply.

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May 29, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2022

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

Verified Support

Apr 20, 2022

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

Verified Support

Apr 26, 2022

NSDL e-Governance Infrastructure Customer Care's response We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.