[Resolved] Nsdl E-Governance Infrastructure — Payment failed but money deducted from bank account

princemen

from Bhopal, Madhya Pradesh

Jun 12, 2022

Website:

tin.nsdl.com

Sir/Ma'am, I applied for correction of my PAN on 10.06.2022. While Making Payment through PAYTM gateway, Amount of Rs. 106.90 was deducted from my bank account. however, transaction was failed in NSDL site and a message popped stating "Your Previous Payment request has been Failed Your Money will be refunded back. Kindly make another fresh payment". On the basis of this Message, I made a fresh Payment and waited 48 hours for the refund in my bank account. However, no refund is made till date.

Details are mentioned below

Token no.-[protected]
E-mail- [protected]@gmail.com

Screenshot of Payment & Message is attached below

+2 photos

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Jun 16, 2022

Complaint marked as Resolved

Refund was issued.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2022

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

Jun 15, 2022

Updated by princemen Refund is issued. Thank you so much

Verified Support

Jun 17, 2022

NSDL e-Governance Infrastructure Customer Care's response Thank you for acknowledging.