[Resolved] Nsdl E-Governance Infrastructure — Payment for failed but money debited.

ahmed1036in

Aug 22, 2022

Address:

Mumbai

I applied for a new PAN Card on NSDL website. After submitting the application, I was asked to make a payment of ₹106.9 to further proceed with Aadhaar authentication. So I used Paytm payment gateway and paid with my debit card and the money got deducted. But when the page redirected me to the nsdl website, it showed that the payment has failed and that the money will be refunded back soon. I'm yet to recieve my money back.
My temporary acknowledgement number is [protected]

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Aug 25, 2022

Complaint marked as Resolved

They contacted me through this email: [email protected] All they did is ask for contact details but never called me after that. After two days, I recieved an SMS from my bank which says NSDL has refunded the amount back.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Aug 22, 2022

Updated by ahmed1036in Registered email ID is [protected]@gmail.com
Temporary Token Number is [protected]
Payment transaction ID is[protected]

Verified Support

Aug 26, 2022

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.