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Nsdl E-Governance Infrastructure — pran details not found on nps website

Address:https://cra-nsdl.com/CRA/

I registered with NPS in septemeber and made payment twice in Septemeber and October. I had received the successful registration mail with PRAN[protected], I was able to login with it make payment but in third month I got error message "PRAN details not found in the database".

I am unable to login grievance on its official website as it is asking for PAO, DDO reg number which I don't have available with me.

Please let me know how to get it resolved.
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Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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