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[Resolved]  Nsdl E-Governance Infrastructure — PRAN not found in database[protected]

I have my PRAN account and I did make the payments but still getting this error whenever I try to re-set my password for login.
my Pran number:[protected].
Mobile number:-[protected]
Date of birth:- 10/09/1977
Name as per PRAN:- Hemanth Kumar
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Aug 7, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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